Customer Service Representative

Ap Nonweiler Co; Wisconsin; On-site; USD 32,000 - 42,000; Full time

Job summary

Ap Nonweiler Co is seeking a customer service specialist in Oshkosh, WI. Day shifts handle calls, emails, and orders, ensuring accurate entry in our ERP/CRM systems. The role emphasizes courteous, proactive communication and problem solving to meet customer needs.

Responsibilities include order processing, data entry, and collaboration with sales and logistics to support shipments and billing. Previous manufacturing CS experience is a plus, with growth opportunities in a collaborative

Qualifications

• High School diploma or equivalent required.
• Experience in customer service in a manufacturing setting a plus.
• Experience with ERP and CRM software is desirable.

Responsibilities

• Manage incoming calls, emails, and other communications to address customer needs.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Process quotes, orders, and returns in ERP/CRM accurately and timely.

Skills

Interpersonal skills

Active listening

Problem solving

MS Office

Relationship building

Time management

Independent worker

Team collaboration

Education

High School diploma or equivalent

Tools

ERP software

CRM software

Job description

Job Details

Location: 3321 COUNTY RD A - OSHKOSH, WI 54901
Shift: Day

Essential Duties and Responsibilities

• Manage incoming phone calls, emails, and other forms of communication to address the needs of our customers
• Maintain a positive, empathetic, and professional attitude towards customers at all times
• Process incoming quotes, orders, and returns (phone, email, fax, web, other) by entering into our ERP software, in a timely, accurate, and efficient manner
• Input data from customer calls, emails, orders, etc. into the CRM system
• Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
• Recommend possible products to meet the customers’ needs
• Prepare reports by gathering data collected during customer interactions
• Build a positive rapport and customer loyalty with new and existing customers through exemplary service
• Process new customer account requests with proper and timely paperwork completion and pleasant, professional communication
• Coordinate logistics of daily shipments to specific customers
• Coordinate production schedule to customers
• Update customers as needed with order status and confirmations
• Process customer credit card payments via our ecommerce platform
• Assist with any billing or shipment questions
• Troubleshoot Exception Notices received from UPS by contacting customers
• Submit customer requests for Certificate of Analysis, Safety Data Sheets, etc.
• Collaborate with other departments to provide the best service to customers through effective teaming
• Support Sales and Marketing staff as needed through CSR functions
• Other duties as assigned

Qualifications: Required Skills and/or Abilities

• Exceptional interpersonal and communication skills, including active listening and clear articulation
• Strong problem solving and conflict resolution skills
• Proficient computer skills – Windows Office programs (Outlook, Excel, Word)
• Ability to build relationships with customers, vendors, and coworkers
• Excellent interpersonal, verbal, and written communication skills
• Must be able to follow instructions
• Strong organization and time management skills
• Self-motivated and able to work independently and in a team setting

Education and Experience

• High School diploma or equivalent, required
• Previous customer service experience in a manufacturing setting a plus
• Experience with ERP and CRM software is desirable