Customer Service Representative

Buchanan Hauling and Rigging, Inc.; Midland (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Buchanan Hauling and Rigging, Inc. is seeking a Customer Service Representative in Midland, MI to support account managers with order entry, information capture, and shipment tracking. The role emphasizes accuracy, responsiveness, and reliable customer communication.

Qualified candidates will have at least 2 years of experience and a high school diploma or higher. The position is full-time and on-site, with a focus on delivering exceptional service to customers and internal teams.

Qualifications

• Strong attention to detail.
• Strong customer service skills.
• Minimum of 2 years’ work experience preferred.

Responsibilities

• Provide order entry support to assigned account managers.
• Ensure that all required information is entered in the order entry screen.
• Audit shipments, as directed, for accuracy.
• Communicate with customers as needed to obtain information.
• Track shipments.
• Assist in scheduling appointments, as needed.

Skills

Attention to detail

Customer service skills

Education

High school diploma or higher

Job description

Customer Service Representative - Midland, MI

At Buchanan Hauling & Rigging, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

At Buchanan Hauling & Rigging, our employees are our greatest asset. As a Customer Service Representative, you will play a key role in ensuring that we continue the level of service Buchanan is known for. If you’re looking for a great career with a dynamic company, join us at Buchanan.

Pay, Benefits, And More.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental, and vision), 401(k), life insurance, disability and more.

What You’ll Do On a Typical Day

• Provide order entry support to assigned account managers.
• Ensure that all required information is entered in the order entry screen.
• Audit shipments, as directed, for accuracy.
• Communicate with customers as needed to obtain information.
• Track Shipments.
• Assist in scheduling appointments, as needed.

Qualifications:

• Strong attention to detail required.
• Strong customer service skills preferred.
• Minimum of 2 years’ work experience preferred.
• High school degree or higher preferred.

Be part of something big.