Customer Service Representative

Buchanan Logistics; Midland (MI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability insurance

Job summary

Buchanan Hauling & Rigging is seeking a Customer Service Representative in Midland, MI to support order entry and shipment tracking for assigned accounts. Join a team focused on dependable service and growth opportunities within a dynamic logistics company.

Responsibilities include entering data accurately, auditing shipments, communicating with customers, tracking orders, and scheduling appointments as needed. A background in customer service and attention to detail is valued.

Qualifications

• Strong attention to detail.
• Excellent customer service skills.
• Minimum of 2 years’ work experience preferred.
• High school degree or higher preferred.

Responsibilities

• Provide order entry support to assigned account managers.
• Ensure that all required information is entered in the order entry screen.
• Audit shipments, as directed, for accuracy.
• Communicate with customers as needed to obtain information.
• Track Shipments.
• Assist in scheduling appointments, as needed.

Skills

Attention to detail

Customer service

Order entry

Shipment tracking

Education

High school diploma

Job description

Position: Customer Service Representative

Location: Midland, MI

Job Id: 259

# of Openings: 1

Customer Service Representative - Midland, MI

At Buchanan Hauling & Rigging, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

At Buchanan Hauling & Rigging, our employees are our greatest asset. As a Customer Service Representative, you will play a key role in ensuring that we continue the level of service Buchanan is known for. If you’re looking for a great career with a dynamic company, join us at Buchanan.

Pay, Benefits, And More.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental, and vision), 401(k), life insurance, disability and more.

What You’ll Do On a Typical Day

• Provide order entry support to assigned account managers.
• Ensure that all required information is entered in the order entry screen.
• Audit shipments, as directed, for accuracy.
• Communicate with customers as needed to obtain information.
• Track Shipments.
• Assist in scheduling appointments, as needed.

Qualifications

• Strong attention to detail required.
• Strong customer service skills preferred.
• Minimum of 2 years’ work experience preferred.
• High school degree or higher preferred.

Be part of something big.