Account Representative

Buchanan Hauling and Rigging Inc.; Fort Wayne (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Buchanan Logistics in Fort Wayne, IN is seeking an Account Representative to manage an existing customer portfolio, grow revenue, and ensure an outstanding customer experience. You will coordinate with Operations, Pricing, and Credit to deliver top-tier service and opportunities for account expansion.

The role emphasizes relationship-building, proactive problem solving, and accurate billing, with a focus on turning great service into long-term partnerships.

Qualifications

• Sales, account management, customer service, or logistics experience preferred.
• Strong communication and relationship-building skills.
• Excellent organization and time management.
• Comfortable using Microsoft Office and CRM systems.
• Level I, II, or III placement based on experience.

Responsibilities

• Manage and grow an assigned portfolio of customers with a focus on exceptional service.
• Develop and strengthen relationships through regular communication.
• Identify opportunities to increase revenue within the customer base.
• Manage customer onboarding and ensure a smooth startup experience.
• Coordinate pricing and rate requests with internal teams.
• Submit and manage customer RFPs.
• Partner with Operations, Customer Service, Credit, and Pricing to deliver service.
• Resolve customer concerns quickly and professionally.
• Ensure shipments are rated accurately for billing.
• Maintain detailed customer information in the CRM.

Skills

Relationship-building

Communication

Organization

CRM skills

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Build Relationships. Grow Business. Make an Impact.

At Buchanan Logistics, we don't just move freight—we build partnerships that keep businesses moving. We're looking for an energetic, relationship-driven Account Representative who enjoys helping customers succeed while uncovering opportunities to grow their business.

If you're competitive, organized, customer-focused, and love the challenge of turning great service into long-term partnerships, we'd love to meet you.

What You'll Do

As an Account Representative, you'll be responsible for managing and growing an assigned portfolio of customers while ensuring an exceptional customer experience.

You’ll:

• Develop and strengthen relationships with existing customers through regular communication.
• Identify opportunities to increase revenue within your customer base.
• Manage customer onboarding and ensure a smooth startup experience.
• Coordinate pricing and rate requests with internal teams.
• Submit and manage customer RFPs.
• Partner with Operations, Customer Service, Credit, and Pricing to deliver outstanding service.
• Resolve customer concerns quickly and professionally.
• Ensure shipments are rated accurately for billing.
• Maintain detailed customer information and activity in our CRM.
• Help customers find creative transportation solutions using Buchanan's nationwide asset and logistics network.

What Makes You Successful

You are someone who:

• Loves building lasting customer relationships.
• Has excellent communication and problem-solving skills.
• Can juggle multiple priorities in a fast-paced environment.
• Enjoys finding ways to grow business rather than simply maintaining accounts.
• Takes ownership and follows through.
• Pays attention to the details while never losing sight of the customer's needs.

Qualifications

• Sales, account management, customer service, or logistics experience preferred
• Strong communication and relationship-building skills
• Excellent organization and time management
• Comfortable using Microsoft Office and CRM systems
• High school diploma or equivalent (college coursework is a plus)
• Level I, II, or III placement based on experience

Why Buchanan Logistics?

At Buchanan, our people make the difference. We're committed to creating an environment where employees are empowered to grow, solve problems, and make a real impact on our customers' success.

Our values guide everything we do:

• Determination – We find a way.
• Integrity – We do what's right.
• Safety – We protect our people and our customers.
• Community – We support one another and the communities we serve.

If you're looking for a career where your relationships matter, your ideas are valued, and your success is rewarded, we want to hear from you.