Customer Service & Order Entry Specialist

Buchanan Hauling and Rigging, Inc.; Midland (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Buchanan Hauling and Rigging, Inc. is seeking a Customer Service Representative in Midland, MI to support account managers with order entry, information capture, and shipment tracking. The role emphasizes accuracy, responsiveness, and reliable customer communication.

Qualified candidates will have at least 2 years of experience and a high school diploma or higher. The position is full-time and on-site, with a focus on delivering exceptional service to customers and internal teams.

Qualifications

• Strong attention to detail.
• Strong customer service skills.
• Minimum of 2 years’ work experience preferred.

Responsibilities

• Provide order entry support to assigned account managers.
• Ensure that all required information is entered in the order entry screen.
• Audit shipments, as directed, for accuracy.
• Communicate with customers as needed to obtain information.
• Track shipments.
• Assist in scheduling appointments, as needed.

Skills

Attention to detail

Customer service skills

Education

High school diploma or higher

Job description

Buchanan Hauling and Rigging, Inc. is seeking a Customer Service Representative in Midland, MI to support account managers with order entry, information capture, and shipment tracking. The role emphasizes accuracy, responsiveness, and reliable customer communication.

Qualified candidates will have at least 2 years of experience and a high school diploma or higher. The position is full-time and on-site, with a focus on delivering exceptional service to customers and internal teams.