Customer Service & Order Support Specialist

Buchanan Logistics; Midland (MI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability insurance

Job summary

Buchanan Hauling & Rigging is seeking a Customer Service Representative in Midland, MI to support order entry and shipment tracking for assigned accounts. Join a team focused on dependable service and growth opportunities within a dynamic logistics company.

Responsibilities include entering data accurately, auditing shipments, communicating with customers, tracking orders, and scheduling appointments as needed. A background in customer service and attention to detail is valued.

Qualifications

• Strong attention to detail.
• Excellent customer service skills.
• Minimum of 2 years’ work experience preferred.
• High school degree or higher preferred.

Responsibilities

• Provide order entry support to assigned account managers.
• Ensure that all required information is entered in the order entry screen.
• Audit shipments, as directed, for accuracy.
• Communicate with customers as needed to obtain information.
• Track Shipments.
• Assist in scheduling appointments, as needed.

Skills

Attention to detail

Customer service

Order entry

Shipment tracking

Education

High school diploma

Job description

Buchanan Hauling & Rigging is seeking a Customer Service Representative in Midland, MI to support order entry and shipment tracking for assigned accounts. Join a team focused on dependable service and growth opportunities within a dynamic logistics company.

Responsibilities include entering data accurately, auditing shipments, communicating with customers, tracking orders, and scheduling appointments as needed. A background in customer service and attention to detail is valued.