Customer Care Specialist

AppleOne Employment Services; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Major medical, dental, and vision insurance

401k

Statutory sick pay if required

Job summary

AppleOne Employment Services is hiring for the position of Customer Care Specialist in Jacksonville, FL. This role demands high-level customer support in a fast-paced call center environment, focusing on inbound and outbound communications regarding account inquiries and issue resolution.

Candidates are expected to have a high school diploma along with strong communication and problem-solving skills. The position includes four weeks of classroom training and adheres to strict performance standards.

Qualifications

• Strong communication, interpersonal, and problem-solving skills.
• Previous customer service, collections, or call center experience preferred.
• Ability to multitask while navigating multiple systems.

Responsibilities

• Handle customer inquiries professionally and efficiently via phone communication.
• Process account transactions, payments, billing updates, and account changes.
• Resolve customer concerns using problem-solving and conflict-resolution skills.
• Document customer interactions and maintain accurate account records.

Skills

Communication skills

Problem-solving skills

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Job description

Immediate need for Customer Care Specialist for our client located in Jacksonville, FL. Our client is looking for customer service reps for their call center. Responsible for providing professional customer support in a high‑volume call center environment, handling inbound and outbound customer communications related to account inquiries, payments, account updates, and issue resolution.

Key Responsibilities

• Handle customer inquiries professionally and efficiently via phone communication
• Process account transactions, payments, billing updates, and account changes
• Resolve customer concerns using problem‑solving and conflict‑resolution skills
• Explain financial and account‑related information clearly and accurately
• Assist with account delinquency resolution and payment collection efforts
• Document customer interactions and maintain accurate account records
• Maintain performance standards in a fast‑paced, metrics‑driven environment
• Adhere to compliance guidelines, company policies, and call handling procedures

Qualifications

• High school diploma or equivalent required
• Previous customer service, collections, or call center experience preferred
• Strong communication, interpersonal, and problem‑solving skills
• Ability to multitask while navigating multiple systems

4 weeks of classroom training prior to going live on the phones. Training is Monday‑Friday, 10am‑7pm. Regular Schedule is M‑F 9am‑6pm. Fully Onsite.

Contract to Hire after 6 months.

Equal Opportunity Employer

Equal Opportunity Employer / Disabled / Protected Veterans.

Additional Information

AppleOne participates in the E‑Verify program in certain locations as required by law. Learn more about the E‑Verify program.

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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The pay transparency policy is available here.