Call Center Representative

AppleOne Employment Services; Kent (WA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Job summary

AppleOne Employment Services is seeking a Call Center Representative for a temp-to-hire role near Kent, WA. The ideal candidate has 1–2 years of call center or high-volume phone support experience and enjoys helping customers in a structured, metrics-driven environment.

You will handle high-volume inbound and outbound calls, follow scripts and policies, document interactions in CRM, resolve issues, and collaborate with teammates to meet quality and service goals.

Qualifications

• 1–2 years of call center or high-volume phone support experience.
• Customer-focused professional with strong problem-solving skills.

Responsibilities

• Handle high-volume inbound and outbound customer calls in a professional and courteous manner.
• Follow call scripts, workflows, policies, and compliance guidelines to ensure consistent service.
• Document customer communications accurately in CRM or customer management systems.
• Listen actively, resolve customer concerns, and elevate issues when appropriate.
• Meet performance expectations related to quality, productivity, customer satisfaction, and response times.
• Collaborate with team members and leadership to support service goals and continuous improvement.

Skills

Call center experience

Customer service

High-volume phone support

Job description

Job Summary

We are seeking a Call Center Representative for a temp-to-hire opportunity near Kent, WA. This role is ideal for a customer-focused professional with 1-2 years of call center, contact center, or high-volume phone support experience who enjoys helping customers, solving problems, and working in a structured, metrics-driven environment.

Key Responsibilities

• Handle high-volume inbound and outbound customer calls in a professional and courteous manner.


• Follow call scripts, workflows, policies, and compliance guidelines to ensure consistent service.


• Document customer communications accurately in CRM or customer management systems.


• Listen actively, resolve customer concerns, and elevate issues when appropriate.


• Meet performance expectations related to quality, productivity, customer satisfaction, and response times.


• Collaborate with team members and leadership to support service goals and continuous improvement.

Compensation and Benefits

• $21.00 to $24.00 per hour.


• Temp-to-hire opportunity.

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.