Customer Service Representative

AppleOne Employment Services; Walnut (CA); On-site; USD 54,000 - 66,000; Full time

Job summary

AppleOne Employment Services is seeking a Customer Service or Inside Sales Representative - Mandarin Speaking for Walnut, CA on a contract basis. You will engage Mandarin and English-speaking customers, resolve inquiries, and provide a positive service experience in a fast-paced environment.

The role emphasizes bilingual communication, reliability, and professionalism while supporting customers across multiple channels.

Qualifications

• Fluent in Mandarin and English preferred.
• Experience in customer service or inside sales.
• Contract/temporary role with reliable attendance.

Responsibilities

• Assist customers in Mandarin and English across phone, email, chat, or in person.
• Answer questions about products, services, orders, returns, and account information.
• Resolve issues professionally and document interactions in internal systems.
• Coordinate with internal teams to research issues and follow up until resolved.
• Maintain a positive, patient customer experience.
• Support daily customer service operations in a retail-focused setting.

Skills

Mandarin

Bilingual (English/Mandarin)

Job description

Job Summary

We are seeking a Customer Service or Inside Sales Representative - Mandarin Speaking for a contract/temporary opportunity in Walnut, CA. This Retail Customer Service role is ideal for a bilingual customer care professional who enjoys helping customers, resolving questions, and creating a positive service experience in a fast-paced environment.

This opportunity offers a collaborative team setting, supportive leadership, and the chance to build valuable customer service experience while supporting Mandarin-speaking and English-speaking customers. The right candidate will bring patience, professionalism, accuracy, and a customer-first mindset to every interaction.

Key Responsibilities

• Assist customers in Mandarin and English through phone, email, chat, or in-person communication as needed.
• Respond to customer questions regarding products, services, orders, returns, account information, and general support needs.
• Resolve customer concerns professionally while documenting interactions accurately in internal systems.
• Coordinate with internal departments to research issues, follow up on requests, and ensure timely resolution.
• Maintain a positive customer experience by communicating clearly, patiently, and respectfully.
• Support daily customer service operations in a retail-focused environment.

Compensation and Benefits

• Compensation: $60,000 per year.
• Job type: Contract/Temporary.
• Location: Walnut, CA.
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.