Customer Service Representative

Prestige NY; Melville (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Prestige NY in Melville, NY is seeking a customer-focused sales associate to conduct in-person consultations, convert leads into customers, and provide pricing and product information.

You will follow up on leads, participate in daily training, and stay current on the brands represented to upsell services.

Qualifications

• Experience in customer service, sales or direct marketing is preferred.
• Excellent verbal and written communications and strong interpersonal skills.
• Ability to multi-task, stay organized, and prioritize work effectively.

Responsibilities

• Communicate with customers in-person during face-to-face consultations.
• Follow up with customers using a provided lead list and upsell services when appropriate.
• Provide knowledgeable answers about product, pricing and availability.
• Stay up to date with product knowledge for the brands represented.
• Participate in daily training sessions with the team.

Skills

Customer service

Sales

Direct marketing

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Organization

Prioritization

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting leads into customers

Responsibilities

• Communicate with customers in-person during face to face consultations.
• Utilize provided lead list to follow up with customers and potentially upsell services.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Stay up to date with all product knowledge related to the brands we're representing.
• Participate in daily training sessions with our team.

Qualifications

• Customer service, sales, direct marketing experience preferred.
• Excellent communications skills and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work