Customer Service/Sales Representative

6AM City, LLC; North Carolina; On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Flexible Schedule

Job summary

6AM City, LLC is seeking a Customer Service/Sales Representative to join our team and deliver outstanding support to customers. You will identify needs, process requests, elevate complaints, and provide solutions to ensure a great experience with our company.

The ideal candidate is friendly, computer savvy, able to stay calm under pressure, and capable of meeting personal and team quotas while continually learning through trainings.

Qualifications

• High school diploma or GED required.
• Experience in customer service or similar role preferred.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge
• Interact with high volume of customers in store and provide excellent customer service

Skills

Active listening

Verbal communication

Relationship building

Time management

Stress management

Education

High school diploma/GED

Job description

Job Description

Job Description

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities
• Flexible Schedule

Job Summary

We are seeking a Customer Service/Sales Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge
• Interact with high volume of customers in store and provide excellent customer service

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively