Customer ServiceSales Representative

Ogburnstation Meat Market; Winston-Salem (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Flexible schedule

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

A local meat market in Winston-Salem is seeking a Customer Service/Sales Representative to provide excellent customer service and support. Responsibilities include handling inbound calls and emails, understanding customer needs, and ensuring satisfaction. The ideal candidate is friendly, well-organized, and has strong communication skills. This position offers a competitive compensation package and opportunities for career growth.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Ability to prioritize projects and manage time effectively.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify customer needs and provide solutions.
• Use best practices in customer service techniques to develop rapport.

Skills

Excellent phone and verbal communication skills

Active listening techniques

Ability to work well under pressure

Highly organized

Education

High school diploma/GED

Job description

Benefits:

• 401(k) matching
• Employee discounts
• Flexible schedule
• Benefits/Perks
• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary:

We are seeking a Customer Service/Sales Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions to ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities:

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge
• Interact with a high volume of customers in-store and provide excellent customer service

Qualifications:

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively