Customer Service Representative

Infomatics, Inc; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

A customer service firm based in Phoenix, Arizona, is seeking a candidate who enjoys engaging with customers and resolving their issues. The responsibilities include communicating with clients via phone, email, and chat, providing knowledgeable answers to inquiries on products and services, collaborating with internal teams to ensure customer satisfaction, and performing data entry in various systems. Ideal candidates will have 1-3 years of experience and possess excellent communication and organizational skills.

Qualifications

• 1-3 years of relevant work experience is preferable.
• Strong communication skills are necessary.
• Ability to manage multiple tasks is required.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to questions.
• Work with internal departments to meet customer needs.
• Perform data entry in various platforms.

Skills

Excellent phone etiquette

Verbal communication skills

Written communication skills

Interpersonal skills

Multi-tasking

Organizational skills

Prioritization skills

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work