Customer Service Representative

Corpay; Lexington (KY); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

On-site workspace

Formal training

Job summary

Corpay is hiring a Travel Support Center Specialist for the Lodging division, based in Lexington, KY. The role handles hotel reservations, ensures direct-billed payments, and troubleshoots issues by phone while maintaining fast pace.

You will enter information into the reservation system and report to the TSC Manager, collaborating with team leads. Office environment with dedicated workspace and formal, hands-on training provided to set you up for success.

Qualifications

• Excellent written and oral communication skills.
• 1+ years of experience in hospitality or retail preferred.
• Extremely detail-oriented.
• Demonstrated ability to work in a team environment.
• Familiarity with Internet tools and Microsoft Office programs.
• Able to work in a fast-paced, changing environment.
• Shows initiative, responsibility, punctuality and ownership.
• Available for flexible scheduling.

Responsibilities

• Receive 80-100 inbound calls daily to meet 40-60 booked reservations.
• Book client requested hotel reservations with hotel representatives.
• Report reservation confirmations into the system.
• Communicate issues professionally with all Corpay Lodging Clients and Departments.
• Use proper grammar to note client needs and issues.
• Enhance Corpay Lodging reputation by delivering exceptional service.
• Manage inbound/outbound call time to maximize availability.
• Begin and complete assigned duties on time.
• Perform other duties as needed.

Skills

Communication skills

Hospitality experience

Detail-oriented

Team player

Fast-paced environments

Flexible scheduling

Initiative and ownership

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Corpay is looking to hire a Travel Support Center (TSC) Specialist within our Corpay Lodging division. This position falls under our Lodging line of business and is located in Lexington, KY. In this role, you will manage a large number of hotel reservation requests each day.

During each outbound call, the TSC Specialist is responsible for calling the client’s requested hotel, making the reservation with the appropriate client information, and ensuring that the payment is directly billed.

The TSC Specialist is responsible for accurately entering information into our reservation system. The Specialist is expected to troubleshoot and resolve a variety of issues over the phone while working at a quick pace. You will report directly to the TSC Manager and regularly collaborate with team leads.

How We Work

As a TSC Specialist, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Lexington, KY
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Receiving 80-100 inbound calls daily to meet 40-60 booked reservation goal
• Booking client requested hotel reservations with the hotel representative
• Reporting reservation confirmation information into the system
• Communicating issues effectively and professionally with all Corpay Lodging Clients and Departments
• Utilizing proper grammar and appropriate speech to note client needs and issues
• Enhancing the reputation of Corpay, including all lines of business, by providing an unexpected level of service to all clients
• Managing one’s inbound and outbound call time to maximize one’s availability to take a call
• Beginning and completing assigned duties on time
• Performing other duties as needed or assigned

Qualifications & Skills

• Excellent written and oral communication skills
• 1+ years of experience in the hospitality or retail industries preferred
• Extremely detail-oriented
• Demonstrating ability to work in a team environment
• Demonstrating knowledge of the Internet and Microsoft Word, Excel, and Outlook programs
• Ability to work in fast-paced, changing environments
• Demonstrating a high degree of initiative, responsibility, punctuality, persistence and ownership
• Must be available for flexible scheduling