Traveler Support Center Specialist

Socket.dev; Lexington (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401k plan enrollment

Virtual fitness classes

Robust PTO offerings

Employee discounts

Philanthropic support

Fun culture with contests and prizes

Job summary

Corpay is seeking a Travel Support Center Specialist in Lexington, Kentucky to handle reservation requests via inbound and outbound calls, ensure data accuracy in the reservation system, and resolve issues over the phone.

You will report to the call center supervisor and collaborate with team leads.

Qualifications

• High School Diploma or GED required.
• 6+ months call center experience preferred.
• 1 year of customer service experience.
• Strong problem-solving abilities.
• Excellent written and oral communication skills.
• Proficient communication including telephone, verbal, and written.
• Demonstrated ability to work in a team environment.
• Proficient with Internet and MS Word, Excel, and Outlook.
• Ability to navigate through systems.
• Ability to work in fast-paced, changing environments.
• Shows initiative, responsibility, punctuality, persistence and ownership.

Responsibilities

• Make outbound and take inbound calls within department KPI goals.
• Complete reservations within expected department KPI goals.
• Enter reservation details accurately into the system.
• Utilize problem-solving skills over the phone to assist hotels and clients with issues.
• Communicate issues effectively and professionally with all CLC Clients and Departments.
• Note client needs and issues with proper grammar and speech.
• Complete assigned duties on time.
• Perform other duties as needed or assigned.

Skills

Call center experience

Customer service experience

Problem-solving

Communication skills

Teamwork

MS Word / Excel / Outlook

Navigate systems

Fast-paced environment

Initiative & reliability

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

What We Need

Corpay is currently looking to hire a Travel Support Center Specialist within our Corporate Lodging Consultants division. This position falls under our lodging line of business and is located in Lexington, Kentucky. In this role, you will manage customer reservation requests via inbound and/or outbound calls including new requests, modifications of existing requests, and check-in support. The Travel Support Center Specialist is also responsible for accurately entering information into our reservation system to ensure requests are input correctly to meet client needs. The Travel Support Center Specialist is expected to troubleshoot and resolve a variety of issues over the phone while working at a quick pace and inputting correct data. You will report directly to the call center supervisor and regularly collaborate with team leads.

How We Work

As a Travel Support Center Specialist, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Lexington, Kentucky office.
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Making outbound and taking inbound calls within department KPI goals
• Completing reservations within expected department KPI goals
• Entering reservation details accurately into the system
• Utilizing problem-solving skills over the phone to assist hotels and clients with issues
• Communicating issues effectively and professionally with all CLC Clients and Departments
• Utilizing proper grammar and appropriate speech to note client needs and issues
• Completing assigned duties on time
• Performing other duties as needed or assigned

Qualifications & Skills

• High School Diploma or GED
• 6 months or more of call center experience preferred
• 1 year of customer service experience
• Problem-solving skills
• Excellent written and oral communication skills
• Proficient communication that includes telephone, verbal, and written skills.
• Demonstrated ability to work in a team environment
• Demonstrated knowledge of the Internet and Microsoft Word, Excel, and Outlook programs
• Ability to navigate through systems
• Ability to work in fast-paced, changing environments
• Demonstrates a high degree of initiative, responsibility, punctuality, persistence and ownership

Benefits & Perks

• Medical, Dental & Vision benefits are available the 1st month after the hire.
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms:

Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.