Traveler Support Center Specialist

Corpay; Wichita (KS); On-site; USD 17,908 - 19,286; Full time

Benefits offered by this job

Medical, Dental & Vision benefits available the 1st month after hire

Automatic enrollment into 401k plan

Virtual fitness classes offered company-wide

Robust PTO offerings including holidays and personal time

Employee discounts with major providers

Philanthropic support

Fun culture with contests and prizes

Job summary

Corpay is seeking a Travel Support Center Specialist for its Lodging division in Wichita, KS. In this role, you'll manage numerous hotel reservation requests and be responsible for ensuring payments are correctly billed. The position includes handling inbound calls and troubleshooting client issues, emphasizing excellent communication skills and attention to detail.

Benefits include medical, dental, 401k enrollment, PTO, and employee discounts. Join Corpay for a fulfilling work environment and growth opportunities.

Qualifications

• 1+ years of experience in hospitality or retail industries preferred.
• Ability to manage and troubleshoot various issues over the phone.
• Must be available for flexible scheduling.

Responsibilities

• Receiving 80-100 inbound calls daily to meet booking goals.
• Booking client-requested hotel reservations.
• Communicating issues effectively with clients and departments.

Skills

Excellent written and oral communication skills

Detail-oriented

Teamwork

Knowledge of Microsoft Word, Excel, and Outlook

Ability to work in fast-paced environments

Job description

What We Need

Corpay is looking to hire a Travel Support Center (TSC) Specialist within our Corpay Lodging division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will manage a large number of hotel reservation requests each day. During each outbound call, the TSC Specialist is responsible for calling the client’s requested hotel, making the reservation with the appropriate client information, and ensuring that the payment is directly billed. The TSC Specialist is responsible for accurately entering information into our reservation system. The Specialist is expected to troubleshoot and resolve a variety of issues over the phone while working at a quick pace. You will report directly to the TSC Manager and regularly collaborate with team leads.

How We Work

As a TSC Specialist, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Wichita, KS
• Formal, hands‑on training
• Pays $13-14 an hour

Role Responsibilities

• Receiving 80-100 inbound calls daily to meet a 40-60 booked reservation goal
• Booking client‑requested hotel reservations with the hotel representative
• Reporting reservation confirmation information into the system
• Communicating issues effectively and professionally with all Corpay Lodging Clients and Departments
• Utilizing proper grammar and appropriate speech to note client needs and issues
• Enhancing the reputation of Corpay, including all lines of business, by providing an unexpected level of service to all clients
• Managing one’s inbound and outbound call time to maximize one’s availability to take a call
• Beginning and completing assigned duties on time
• Performing other duties as needed or assigned

Qualifications & Skills

• Excellent written and oral communication skills
• 1+ years of experience in the hospitality or retail industries preferred
• Extremely detail‑oriented
• Demonstrating ability to work in a team environment
• Demonstrating knowledge of the Internet and Microsoft Word, Excel, and Outlook programs
• Ability to work in fast‑paced, changing environments
• Demonstrating a high degree of initiative, responsibility, punctuality, persistence and ownership
• Must be available for flexible scheduling

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.