Customer Service Representative

Lee Hecht Harrison Nederland B.V.; Huntersville (NC); On-site; USD 50,000 - 60,000; Full time

Job summary

Lee Hecht Harrison Nederland B.V. is seeking a Customer Service Representative to act as the liaison between customers, sales, logistics and production teams, ensuring a seamless experience from order placement through delivery.

The role focuses on building relationships, solving problems, and proactive communication with cross-functional teams. The ideal candidate has at least 2 years in customer service within a manufacturing or logistics environment and strong MS Office skills, with SAP

Qualifications

• 2+ years of customer service, order processing, sales support, or inside customer support experience.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Professional, customer-first mindset with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with Microsoft Office Suite.
• SAP experience is strongly preferred.
• Experience supporting customers within a manufacturing, distribution, logistics, or industrial environment is a plus.

Responsibilities

• Build and maintain strong relationships with customers through professional and responsive communication.
• Manage customer inquiries related to orders, inventory, pricing, lead times, shipments, and delivery schedules.
• Process and maintain customer orders accurately within company systems.
• Coordinate with internal departments including Production, Logistics, Finance, Quality, and Sales to ensure successful order fulfillment.
• Monitor order status and proactively communicate updates, delays, and changes to customers.
• Resolve customer concerns and complaints by identifying effective solutions and following through to completion.
• Assist with freight coordination, including Full Truckload (FTL) and Less-Than-Truckload (LTL) shipments.
• Maintain accurate documentation of customer requirements, pricing, shipping instructions, and special requests.

Skills

Customer service

Order processing

Communication

Organization

Multitasking

Detail-oriented

Microsoft Office Suite

Tools

SAP

Job description

Join a Growing Industry Leader

Are you a customer-focused professional who thrives in a fast-paced environment? We are seeking a Customer Service Representative to serve as a key liaison between customers, sales, logistics, and production teams. This role is ideal for someone who enjoys building relationships, solving problems, and ensuring a seamless customer experience from order placement through delivery.

What You'll Do

• Build and maintain strong relationships with customers through professional and responsive communication.

• Manage customer inquiries related to orders, inventory, pricing, lead times, shipments, and delivery schedules.

• Process and maintain customer orders accurately within company systems.

• Coordinate with internal departments including Production, Logistics, Finance, Quality, and Sales to ensure successful order fulfillment.

• Monitor order status and proactively communicate updates, delays, and changes to customers.

• Resolve customer concerns and complaints by identifying effective solutions and following through to completion.

• Assist with freight coordination, including Full Truckload (FTL) and Less-Than-Truckload (LTL) shipments.

• Maintain accurate documentation of customer requirements, pricing, shipping instructions, and special requests.

What We're Looking For

• 2+ years of customer service, order processing, sales support, or inside customer support experience.

• Strong verbal and written communication skills.

• Excellent organizational and multitasking abilities.

• Professional, customer-first mindset with exceptional attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Experience with Microsoft Office Suite.

• SAP experience is strongly preferred.

• Experience supporting customers within a manufacturing, distribution, logistics, or industrial environment is a plus.

Why You'll Love This Opportunity

• Collaborative and supportive team environment.

• Opportunity to work cross-functionally with multiple departments.

• Dynamic role with a direct impact on customer satisfaction and business success.

• Stable organization with growth potential.

• Competitive compensation and benefits package.

Ideal Candidate

The successful candidate is a proactive problem-solver who enjoys building relationships, communicating with customers, and ensuring every order is handled accurately and efficiently. If you take pride in delivering exceptional service and thrive in a team-oriented environment, we'd love to hear from you.

Pay Details: $50,000.00 to $60,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.