Customer Service Lead

Lee Hecht Harrison Nederland B.V.; Montvale (NJ); On-site; USD 51,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Job summary

Lee Hecht Harrison Nederland B.V. seeks a hands-on Customer Service Team Lead to oversee daily operations in a fast-paced distribution environment on-site in Montvale, NJ.

You will lead the customer service team, manage order processing, resolve issues, and collaborate with Sales, Operations, Logistics and Finance to ensure accurate orders and top-tier service. The ideal candidate has 3+ years in customer service or order management with leadership experience and strong ERP/CRM and Excel skills.

Qualifications

• 3+ years in customer service, order management, inside sales, or operations.
• Experience leading or mentoring a customer service team.
• Strong communication, problem-solving, and organizational skills.
• Experience with ERP/CRM systems and Microsoft Excel.

Responsibilities

• Lead, mentor, and support the customer service team.
• Oversee order entry, order management, returns, and customer inquiries.
• Serve as the escalation point for complex customer concerns.
• Coordinate with Sales, Supply Chain, Warehouse, and Logistics teams to ensure smooth order fulfillment.
• Maintain accurate customer and order information within ERP/CRM systems.
• Monitor service performance, track KPIs, and identify process improvements.
• Build strong customer relationships and ensure high service satisfaction.
• Assist with onboarding and training of new team members.

Skills

Leadership

Customer service

ERP/CRM systems

Excel

Communication

Tools

Microsoft Office

Job description

Customer Service Team Lead

Location: On-Site | Hours: Monday-Friday, 9:00 AM-5:00 PM
Compensation: Up to $85,000 base salary + bonus

We are seeking a hands-on Customer Service Team Lead to oversee daily customer service operations in a fast-paced distribution environment. This role will lead a customer service team, manage order processing, resolve customer issues, and work closely with Sales, Operations, Logistics, and Finance to ensure exceptional service and order accuracy.

Key Responsibilities

• Lead, mentor, and support the customer service team.

• Oversee order entry, order management, returns, and customer inquiries.

• Serve as the escalation point for complex customer concerns.

• Coordinate with Sales, Supply Chain, Warehouse, and Logistics teams to ensure smooth order fulfillment.

• Maintain accurate customer and order information within ERP/CRM systems.

• Monitor service performance, track KPIs, and identify process improvements.

• Build strong customer relationships and ensure a high level of service satisfaction.

• Assist with onboarding and training of new team members.

Qualifications

• 3+ years of customer service, order management, inside sales, or operations experience.

• Previous experience leading or mentoring a customer service team.

• Strong communication, problem-solving, and organizational skills.

• Experience with ERP/CRM systems and Microsoft Office, particularly Excel.

• Distribution, manufacturing, or chemical industry experience is a plus.

What We're Looking For

• Customer-focused leader with strong attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Collaborative team player with excellent follow-through and decision-making skills.

Pay Details: $30.00 to $38.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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