Customer Service Representative

Lb-Capital; Ponte Vedra Beach (FL); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Base pay

Uncapped commission

Health insurance

Dental insurance

Vision insurance

401(k) with company match

PTO after 90 days

Growth opportunities

Job summary

Home Navigators is seeking a high-energy Customer Service Representative to drive outbound calls, respond quickly to warm leads, and book roofing appointments for our sales team. You will manage CRM records, track KPI targets, and collaborate with installation teams to ensure a smooth handoff of booked jobs.

Top performers enjoy a clear growth path, uncapped commission potential, and comprehensive benefits.

Qualifications

• High-energy, competitive mindset and KPI-driven environment
• Excellent phone communication skills and outbound calling experience
• Ability to respond quickly to inbound leads and book appointments

Responsibilities

• Make high-volume outbound calls to warm and hot leads
• Respond to inbound leads within minutes
• Book roofing appointments for Sales Reps
• Maintain clean and up-to-date CRM records (ServiceTitan)
• Follow up relentlessly on unbooked or aged leads
• Collaborate with outside sales and installation teams
• Hit KPIs: 85%+ booking, 250+ calls, 25%+ conversion, 200+ booked estimates per month

Skills

Phone communication

Lead follow-up

CRM usage

Tools

ServiceTitan

Job description

Join a Fast-Growing Roofing Company and Unlock Your Earning Potential

Are you a high-energy, competitive sales professional who thrives in a performance-driven environment? Do you love booking appointments, talking to customers, and turning your hustle into commission? If so, we want to meet you.

We're a rapidly expanding roofing company looking for a Customer Service Representative who's ready to dominate the phones, convert leads fast, and rise to the top. Here, your drive determines your income — and top performers are recognized, rewarded, and promoted.

Why You'll Want This Role

• Includes base pay — plus uncapped commission potential
• Uncapped upside — Top performers earn $80,000+ yearly with commission
• Fast commission payouts — 0.25% of sold jobs booked during regular hours, 0.75% for evenings/weekends
• Full benefits — Health, Dental, and Vision insurance, plus 401(k) with company match
• Reliable time off — PTO after 90 days
• Real growth path — Fast-track promotion opportunities in a recognition-based culture

What You'll Do

• Make high-volume outbound calls to warm and hot leads
• Respond to inbound leads within minutes
• Book roofing appointments for Sales Reps quickly and accurately
• Keep CRM (ServiceTitan) records clean and up to dateFollow up relentlessly on unbooked or aged leads
• Work closely with outside sales and installation teams
• Hit and exceed key KPIs: 85%+ booking success rate, 250+ calls, 25%+ tenant aggregator conversion, and 200+ booked estimates per month

You’ll Thrive Here If You're

• High-energy and competitive by nature
• A strong, confident phone communicator
• Motivated by a tracked, KPI-driven environment
• Organized, detail-oriented, and self-motivated
• A fast learner with strong follow-up discipline
• Experienced in sales or home improvement — a plus, but not required

This isn't a clock-in, clock-out job. It's a performance-driven opportunity for someone who wants to grow fast, earn big, and be part of something real.

Build a career with us at Home Navigators!