Customer Service Representative

LB Capital; Jacksonville (TX); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Base pay with uncapped commission

Health, Dental, and Vision insurance

401(k) with company match

PTO after 90 days

Fast commission payouts

Growth opportunities

Job summary

High Tide Roofing & Restoration is seeking a dynamic Customer Service Representative to handle high-volume outbound calls, respond to inbound leads, and book roofing appointments. You will play a key role in converting interest into sales opportunities while maintaining accurate CRM records.

This performance-driven role offers base pay plus uncapped commissions, fast payout, comprehensive benefits, PTO after 90 days, and clear promotion paths in a growth-focused company.

Qualifications

• High-energy, competitive sales mindset with KPI-driven goals.
• Strong phone communication and follow-up discipline.
• Ability to book appointments and manage high-volume calls.

Responsibilities

• Make high-volume outbound calls to warm and hot leads.
• Respond to inbound leads within minutes and book appointments for sales reps.
• Maintain clean and up-to-date CRM records.
• Achieve KPIs such as 85% booking rate and 200+ booked estimates monthly.

Skills

High-energy

KPI-driven

Organized

Strong phone communication

Tools

CRM (ServiceTitan)

Job description

Join a Fast-Growing Roofing Company and Unlock Your Earning Potential

Are you a high-energy, competitive sales professional who thrives in a performance-driven environment? Do you love booking appointments, talking to customers, and turning your hustle into commission? If so, we want to meet you.

We’re a rapidly expanding roofing company looking for a Customer Service Representative who’s ready to dominate the phones, convert leads fast, and rise to the top. Here, your drive determines your income — and top performers are recognized, rewarded, and promoted.

Why You’ll Want This Role

• Includes base pay — plus uncapped commission potential
• Uncapped upside — Top performers earn $80,000+ yearly with commission
• Fast commission payouts — 0.25% of sold jobs booked during regular hours, 0.75% for evenings/weekends
• Full benefits — Health, Dental, and Vision insurance, plus 401(k) with company match
• Reliable time off — PTO after 90 days
• Real growth path — Fast-track promotion opportunities in a recognition-based culture

What You’ll Do

• Make high-volume outbound calls to warm and hot leads
• Respond to inbound leads within minutes
• Book roofing appointments for Sales Reps quickly and accurately
• Keep CRM (ServiceTitan) records clean and up to date
• Follow up relentlessly on unbooked or aged leads
• Work closely with outside sales and installation teams
• Hit and exceed key KPIs: 85%+ booking success rate, 250+ calls, 25%+ tenant aggregator conversion, and 200+ booked estimates per month

You’ll Thrive Here If You’re

• High-energy and competitive by nature
• A strong, confident phone communicator
• Motivated by a tracked, KPI-driven environment
• Organized, detail-oriented, and self-motivated
• A fast learner with strong follow-up discipline
• Experienced in sales or home improvement — a plus, but not required

This isn’t a clock-in, clock-out job. It’s a performance-driven opportunity for someone who wants to grow fast, earn big, and be part of something real. If you’re hungry for success, apply today and let’s win together.

Build a career with us at High Tide Roofing & Restoration!