Senior CS Rep: Huntington Beach, Equity & Growth

Community Impact Foundation; Huntington Beach (CA); On-site; USD 111,000 - 173,000; Full time

Benefits offered by this job

Equity

Learning stipends

Flexible culture

Job summary

Community Impact Foundation is seeking a Senior Customer Service Representative to own Huntington Beach, CA territory, with a compensation ceiling of $173,000 and equity. The role emphasizes Escalation Management, customer insights, and Salesforce Service Cloud proficiency.

Expect a culture that rewards curiosity and growth, plus learning stipends and a flexible environment. The position offers a clear path to contribute to campaign briefs, improve customer satisfaction, and drive pipeline

Qualifications

• Practical command of Salesforce Service Cloud; Escalation Management bonus.
• Ability to translate customer insights into sharper campaign briefs.
• Experience documenting processes while they’re fresh.

Responsibilities

• Walk the Huntington Beach, CA territory and know it better than the map.
• Translate customer insights into sharper campaign briefs.
• Tune the ad creative to reduce cost per lead.
• Prospect via cold calls, emails, and social selling to fill the remote pipeline.
• Turn cold leads into signed deals in Huntington Beach, CA.

Skills

Escalation Management

Documentation discipline

Customer insights understanding

Tools

Salesforce Service Cloud

Job description

Community Impact Foundation is seeking a Senior Customer Service Representative to own Huntington Beach, CA territory, with a compensation ceiling of $173,000 and equity. The role emphasizes Escalation Management, customer insights, and Salesforce Service Cloud proficiency.

Expect a culture that rewards curiosity and growth, plus learning stipends and a flexible environment. The position offers a clear path to contribute to campaign briefs, improve customer satisfaction, and drive pipeline