Customer Service Representative

ChaseSource, LP; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

ChaseSource, LP in Houston is seeking Customer Service Representatives to respond to inquiries, resolve complaints, and provide product information. You will handle high call volumes and communicate with customers via phone, email, or chat.

The role requires clear communication, attention to detail, and the ability to thrive in a fast-paced environment. You will maintain records, stay updated on products, and ensure high-quality customer service while complying with PCI standards.

Qualifications

• High school diploma or equivalent required.
• 2+ years in call-center or customer service.
• Excellent verbal and written communication.

Responsibilities

• Handle a high volume of incoming customer calls in a professional and timely manner.
• Communicate with customers via phone, email, or chat.
• Assist customers with inquiries, provide accurate information, and resolve issues promptly.
• Maintain PCI compliance when collecting and processing payments.
• Meet daily qualitative and quantitative targets to maintain operational standards.
• Update customer records and maintain documentation of interactions.

Skills

Communication skills

Typing 30 wpm

Proficient computer skills

Team player

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Job description

We have an IMMEDIATE need for Customer Service Representatives to join our team and provide excellent customer service to our clients. The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing helpful information about products and services. The ideal candidate should have excellent communication skills, be able to work in a fast-paced environment, and have a strong attention to detail.

Work Location: Onsite in Houston

Responsibilities

• Handle a high volume of incoming customer calls in a professional and timely manner.
• Communicate with customers via phone, email, or chat.
• Assist customers with their inquiries, provide accurate information, and resolve any issues or concerns in a professional and timely manner.
• Utilize available resources and defined research procedures to quickly respond to all inquiries regarding account activity, tag fulfillment, and standard violation resolution.
• Collaborate with other departments to elevate and resolve complex customer issues.
• Take ownership of customer problems and follow up to ensure their satisfaction.
• Maintain PCI compliance when collecting and processing payments involving credit card and/or banking information.
• Meet daily qualitative and quantitative targets to maintain operational standards.
• Reconcile payments and prepares end-of-day reports as specified per section.
• Update customer records and maintain accurate documentation of all customer interactions.
• Stay up-to-date with product knowledge and industry trends to effectively assist customers.

Knowledge, Skills & Abilities:

• Ability to speak clearly and listen effectively.
• Knowledge of basic math.
• Good written and interpersonal skills.
• Good analytical and organizational skills.
• Working knowledge of personal computers and related software; Microsoft Office including word processing, spreadsheets, and databases.
• Must possess keyboarding skills of 30 wpm and 10-key touch.
• Ability to work in a team environment and be open to change.
• Multi-tasking capabilities; ability to think logically and time management organized, flexible, and goal-oriented.
• Ability to exercise tact and to handle customer interactions in a fast, courteous, and efficient manner. Ability to establish and maintain effective working relationships with others.
• Ability to de-escalate, research, and resolve complex calls.
• Must be able to maintain a composed and customer-centric tone, skillfully navigating conversations with a reassuring and empathetic approach to ensure an outstanding customer service experience.
• Must be able to maintain confidentiality.

Requirements

• High school diploma or equivalent from an accredited institution.
• Previous experience in customer service or a related field is preferred.
• At least 2 full and/or consecutive years of experience working in a call-center environment.
• Proficient computer skills and the ability to learn new software quickly.
• Ability to work well under pressure and in a fast-paced environment.
• Strong problem-solving and conflict resolution abilities.
• Professional phone etiquette and the ability to handle difficult calls.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

ChaseSource is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, pregnancy, or any other legally protected status.