Customer Service Representative

Search Services; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading medical device company in North Houston is seeking Customer Service Representatives to join its Customer Support team. This role is vital for ensuring effective communication between customers, patients, and internal departments while resolving technical inquiries. The ideal candidate will have a High School diploma and some experience in customer service, thriving in a fast-paced call center environment. Strong verbal communication skills and proficiency in Microsoft Excel are necessary to provide top-notch assistance.

Qualifications

• 0–1 years of experience in customer service, preferably in a call center or healthcare-related setting.
• Proficiency in navigating Excel for data entry.
• Ability to work efficiently in a high-volume environment.

Responsibilities

• Handle inbound calls from customers regarding technical support inquiries.
• Provide accurate and responsive customer service.
• Act as a liaison between customers and internal departments.
• Conduct audits to recover company equipment.
• Manage patient inquiries and concerns.

Skills

Strong verbal communication skills

Problem-solving skills

Conflict resolution abilities

Education

High School diploma or equivalent

Tools

Microsoft Excel

Job description

Our Client is a leading medical device company based in North Houston, committed to delivering innovative healthcare solutions and exceptional service. Their Customer Support team plays a vital role in ensuring patients and healthcare providers receive the assistance they need quickly and accurately.

ABOUT THE ROLE

Our Client is seeking Customer Service Representatives to join their Customer Support team. This role serves as a key liaison between customers, patients, and internal departments, helping resolve technical inquiries, updating information, and supporting smooth communication. The ideal candidate will thrive in a fast-paced call center environment while maintaining professionalism and a strong customer-first approach.

RESPONSIBILITIES

• Handle inbound calls from customers regarding technical support inquiries, including error messages and troubleshooting
• Provide accurate and responsive customer service, ensuring patient information is current for shipping and support purposes
• Act as a liaison between customers, patients, and internal departments to resolve issues effectively
• Conduct audits to recover company equipment as needed
• Manage patient inquiries, requests, and concerns while following established processes and compliance guidelines
• Maintain professionalism and provide clear, courteous, and knowledgeable assistance to all callers
• Support special projects and additional tasks as assigned

QUALIFICATIONS

• High School diploma or equivalent required
• 0–1 years of experience in customer service, preferably in a call center or healthcare-related setting
• Strong verbal communication skills with the ability to clearly relay information without slang or informal language
• Proficiency in Microsoft Excel for data entry and navigation
• Ability to work efficiently in a high-volume, fast-paced environment
• Strong problem-solving skills and conflict resolution abilities
• Adherence to company policies, including no cell phone usage on the floor