Customer Service Representative – (HTB)

Accurate Personnel LLC; Houston (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Accurate Personnel LLC in Houston, TX is seeking a Customer Care Representative for an immediate contract opportunity with a clear pathway toward permanent, full-time employment based on performance.

The role involves serving as the frontline contact, resolving account inquiries, and maintaining professional communications with clients. Training provided; salary is $15/hour, with benefits including medical, dental, and vision.

Qualifications

• High school diploma or GED required.
• 2+ years of experience in a high-volume call center or contact center.
• Must have held a customer care or call center role within the last 2–3 years.
• Strong verbal articulation and professional written communication skills.
• Demonstrated patience, empathy, and solution-oriented approach under pressure.

Responsibilities

• Handle frontline phone inquiries and outreach to resolve client matters efficiently.
• Explain account details and updates to clients with clarity.
• Utilize de-escalation techniques for challenging client scenarios.
• Draft clear, professional emails to coordinate with internal departments and clients.
• Maintain up-to-date knowledge of workflows and services to provide accurate support.
• Achieve daily metrics while contributing to the team dynamics.

Skills

Verbal communication

Written communication

Patience and empathy

Education

High school diploma or GED

Job description

HIRING IMMEDIATELY: CUSTOMER CARE REPRESENTATIVE IN HOUSTON, TX

Accurate Personnel is hiring immediately for a Customer Care Representative to join our team in Houston, Texas. This role begins as a contract opportunity with a clear pathway toward permanent, full-time employment based on performance. As a primary point of contact, you will play a vital role in ensuring an exceptional experience for our clients by delivering clear information, resolving account inquiries, and managing daily communications with professionalism.

Pay, Schedule, and Location

• $15.00/hour
• Monday to Friday, 8:00am – 5:00pm
• Excellent benefits package, including medical, dental, and vision
• Located in Houston, Texas

Duties and Responsibilities

• Serve as the frontline contact handling phone-based inquiries and outreach to resolve client matters efficiently
• Walk clients through their account details, explaining services and updates with clarity
• Utilize strong de-escalation techniques to handle sensitive or challenging client scenarios calmly and professionally
• Draft clear, professional emails to coordinate with internal departments and respond to external clients
• Maintain an up-to-date understanding of our workflows and services to provide accurate, reliable support
• Drive individual daily metrics independently while contributing positively to the overall team dynamic

Requirements and Qualifications

• High school diploma or GED equivalent required
• A minimum of 2+ years of dedicated experience working in a high-volume call center or contact center environment
• Must have held a professional customer care or call center role within the last 2-3 years to ensure familiar, up-to-date industry skills
• Strong verbal articulation and professional written communication skills.
• Proven ability to remain patient, empathetic, and solution-oriented under pressure

Salary range based on experience

ABOUT ACCURATE PERSONNEL

Accurate Personnel has provided temporary job services and direct hire searches for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service.

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.