Customer Service Representative at ChaseSource Houston, TX

ChaseSource; Houston (TX); On-site; USD 31,000 - 32,000; Full time

Job summary

ChaseSource is hiring a Customer Service Representative for their Houston, TX call center. This full-time position involves assisting customers with account inquiries, processing payments, and maintaining detailed records of interactions. The ideal candidate will have excellent verbal communication skills, attention to detail, and the ability to cope with high call volumes. Previous experience in customer service and a high school diploma are required. The role offers a starting pay rate of $15.00/hour.

Qualifications

• Excellent communication skills are essential for assisting customers.
• Previous experience in a call center, collections, or customer service is preferred.
• Bilingual skills in English and Spanish are a plus.

Responsibilities

• Answer inbound calls and place outbound calls for customer assistance.
• Provide accurate information about account balances, due dates, and payment options.
• Process payments and confirm with customers.
• Document customer interactions in the system.
• Handle escalated issues according to company policies.

Skills

Strong verbal communication and active listening skills

Ability to remain calm and professional under pressure

Comfortable navigating computer systems

Basic math skills

Ability to follow scripts and personal touch

Team-oriented work ethic

Education

High School Diploma or GED

Job description

Customer Service Representative job at ChaseSource. Houston, TX. Full Time

Customer Service Representative – Call Center

Pay Rate: $15.00/hour

Position Summary

We are seeking dependable and professional Customer Service Representatives to join our call center team. In this role, you will handle inbound and outbound calls to assist customers with account questions, process payments, and provide support related to billing or past‑due accounts. This position requires excellent communication skills, attention to detail, and the ability to handle high call volumes in a fast‑paced environment.

Key Responsibilities

• Answer inbound calls and place outbound calls to assist customers with their accounts
• Provide accurate information regarding balances, due dates, and payment options
• Process payments over the phone and provide confirmation to customers
• Document all customer interactions clearly and accurately in the system
• Follow up with customers for additional information or clarification as needed
• Handle escalated issues professionally and in accordance with company policies
• Meet individual and team performance goals, including call handling and quality metrics
• Maintain confidentiality and adhere to all compliance and privacy regulations

Skills and Competencies

• Strong verbal communication and active listening skills
• Ability to remain calm and professional under pressure
• Comfortable navigating computer systems and entering data while on calls
• Basic math skills and ability to process payments accurately
• Ability to follow scripts and standard procedures while still providing a personal touch
• Team‑oriented with a strong work ethic

Qualifications

• High School Diploma or GED required
• Previous call center, collections, or customer service experience preferred
• Bilingual skills (English/Spanish) a plus but not required