Client Services Representative

Wet Willie's; Georgia; On-site; USD 36,000 - 54,000; Full time

Job summary

Wet Willie's in Houston, TX is seeking a Client Services Representative to handle after-the-sale customer care, maintain records, and respond to inquiries. The role emphasizes accuracy, clear communication, and proactive problem solving.

The ideal candidate has customer service experience, data entry skills, and the ability to resolve issues promptly while maintaining a professional demeanor and teamwork oriented approach.

Qualifications

• High School diploma or GED; some college preferred.
• Strong written and oral communication.
• Ability to solve customer problems promptly and accurately.
• Attention to detail and good organizational skills.

Responsibilities

• Respond to questions; assist customers with features and installation.
• Provide one-call resolution to build long-term customer relations.
• Use Windows-based apps, intranet apps, and billing systems to process inquiries.
• Maintain productivity, QA scores, and attendance.
• Maintain professional appearance and conduct.
• Work well in a team-focused environment.

Skills

Customer service

Data entry

Verbal communication

Problem solving

Documentation

Listening

Phone skills

Conflict resolution

Education

High School diploma or GED

Some college

Tools

CRM software

Windows applications

Job description

Job 122125 - Client Services Representative
Houston, TX

Client ServicesRepresentatives are responsible forall aspects of “after-the-sale” customer care; maintaining customer records, answering inquiries, fulfilling customer requests, maintaining call center database, and providing product/service information. The ideal candidate will have customer service experience, data entry skills, excellent verbal communication, problem solving skills, documentation skills, listening skills, phone skills, and be able to resolve conflicts and provide solutions.

• Accurately respond to questions and assist customers with product features, installation as appropriate
• Provide qualitysupport service through one-call resolution to establish a long-term customer relation
• Utilize Windows based computer applications, intranet based applications, andpropriertary billing systems to process customer inquires
• Maintain performance standards in regards to productivity, quality assurance scores, attendance,etc
• Maintain a professional appearance, behavior, and conduct
• Effectively work with peers in a team focused environment

Requirements

• High School diploma or GED, some college preferred
• Professional attitude and courteous telephone demeanor
• Strong drive to help customers and solve their problems promptly
• Ability to communicate clearly, both written and orally, and to convey information effectively
• Strong organizational skills and time management
• Ability to work accurately with attention to detail
• Strong computer skills with ability to learn Customer Relationship Management (CRM) software applications and other related software