Digital Experience Representative

Murray Resources - Best Staffing Agency; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Murray Resources - Best Staffing Agency is seeking a Digital Experience Representative to support customers throughout the online ordering and product inquiry process. This role focuses on resolving order and website-related questions, delivering strong service through digital channels, and building positive customer relationships in a fast-paced environment.

Location: Houston, TX. This Temp to Hire position requires 1–2 years of customer service experience, with experience supporting customers

Qualifications

• 1–2 years of customer service experience in a contact center or similar environment.
• Experience supporting customers via chat, email, and social platforms with professional tone.
• Strong written communication and attention to detail in documenting issues and resolutions.

Responsibilities

• Assist customers with online order questions, product information requests, and general troubleshooting of the digital shopping experience.
• Provide timely support through live chat and other digital channels while handling multiple conversations.
• Document customer needs, actions taken, and outcomes within each order or case accurately.

Skills

Customer service

Chat support

Email support

Social platforms

Typing 50 WPM

Critical thinking

Time management

Organization

Education

High school diploma or equivalent

Job description

Our client is seeking a Digital Experience Representative to support customers throughout the online ordering and product inquiry process. This role focuses on resolving order and website-related questions, delivering strong service through digital channels, and building positive customer relationships in a fast-paced environment.

Location: Houston, TX

Type of Position: Temp to Hire

Responsibilities:

• Assist customers with online order questions, product information requests, and general troubleshooting related to the digital shopping experience.
• Provide timely support through live chat and other digital communication channels while handling multiple customer interactions at once.
• Document customer needs, actions taken, and outcomes accurately within each order or case.
• Resolve escalated or complex situations using strong judgment, problem-solving skills, and a customer-first approach.
• Partner with internal teams to research issues, coordinate next steps, and drive effective resolutions.
• Maintain current knowledge of products, services, and policies to provide accurate guidance and recommendations.
• Deliver consistent, professional communication while meeting service expectations and honoring customer commitments.
• Contribute to a collaborative team environment by sharing information, supporting peers, and helping improve service processes.
• Maintain dependable attendance and adherence to the agreed schedule to support on-site team coordination.

Requirements:

• 1–2 years of customer service experience within a contact center environment is preferred.
• High school diploma or equivalent.
• Experience supporting customers across digital channels such as chat, email, and social platforms while maintaining a professional tone.
• Strong written communication and attention to detail, including accurate documentation of customer concerns and resolutions.
• Ability to type 50 WPM or more and work efficiently in a high-volume, fast-paced setting.
• Strong critical thinking skills with the ability to evaluate issues, use available resources, and determine appropriate next steps.
• Proven organization and time-management skills, including prioritizing work and adapting to changing needs.
• Additional experience in customer sales, chat-based support, or call center/tele-sales is a plus.

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.