Houston Onsite Customer Experience Specialist

ChaseSource, LP; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

ChaseSource, LP in Houston is seeking Customer Service Representatives to respond to inquiries, resolve complaints, and provide product information. You will handle high call volumes and communicate with customers via phone, email, or chat.

The role requires clear communication, attention to detail, and the ability to thrive in a fast-paced environment. You will maintain records, stay updated on products, and ensure high-quality customer service while complying with PCI standards.

Qualifications

• High school diploma or equivalent required.
• 2+ years in call-center or customer service.
• Excellent verbal and written communication.

Responsibilities

• Handle a high volume of incoming customer calls in a professional and timely manner.
• Communicate with customers via phone, email, or chat.
• Assist customers with inquiries, provide accurate information, and resolve issues promptly.
• Maintain PCI compliance when collecting and processing payments.
• Meet daily qualitative and quantitative targets to maintain operational standards.
• Update customer records and maintain documentation of interactions.

Skills

Communication skills

Typing 30 wpm

Proficient computer skills

Team player

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Job description

ChaseSource, LP in Houston is seeking Customer Service Representatives to respond to inquiries, resolve complaints, and provide product information. You will handle high call volumes and communicate with customers via phone, email, or chat.

The role requires clear communication, attention to detail, and the ability to thrive in a fast-paced environment. You will maintain records, stay updated on products, and ensure high-quality customer service while complying with PCI standards.