Customer Service Representative

Leesel Transportation; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Adroit Advanced Technologies, Inc. is seeking an entry-level customer service assistant to handle inquiries via phone and email. You will maintain professional communication, record and track unresolved inquiries, and ensure timely follow-ups while routing issues to the appropriate teams.

The role emphasizes meeting quotas and providing regular reports. The position requires at least one year of work experience and a high school diploma, offering opportunities to develop customer service skills

Qualifications

• One year of work experience.
• High School Diploma.

Responsibilities

• Provide excellent customer service to all inquiries.
• Answer all incoming calls and emails politely and professionally.
• Record inquiries outstanding after initial communication.
• Follow up on outstanding inquiries when applicable.
• Route communications to appropriate parties if resolutions aren’t possible.
• Meet quotas and provide reports as necessary.
• Perform other duties as assigned.

Education

High School Diploma

Job description

Adroit Advanced Technologies, Inc.

Responsibilities

• Provide excellent customer service to all inquiring parties.
• Answer all incoming calls and emails with a polite and professional attitude.
• Record all inquiries still outstanding after initial communication concludes.
• Follow up on outstanding inquiries as soon as applicable.
• Route communication to appropriate parties if resolutions are not possible.
• Meet quotas and provide reports as necessary.
• Perform other duties as assigned.

Qualifications

• One (1) year work experience.
• High School Diploma.