Customer Service Representative

ARK OF BLESSINGS HOME HEALTH SERVIC; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

ARK OF BLESSINGS HOME HEALTH SERVIC in Houston seeks a Customer Service Representative to assist customers by identifying needs, processing requests, and escalating issues as needed.

You will manage a high volume of calls and emails, follow scripts, document interactions, and strive to meet individual and team quotas while maintaining a professional demeanor. Training is provided to keep skills current.

Qualifications

• High school diploma or GED.
• Experience in customer service is preferred.
• Proficient with computers and customer management software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with strong time-management.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Develop rapport and build relationships with customers using best practices.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Communication skills

Phone skills

Active listening

Time management

Organization

Under pressure

Basic computer skills

Education

High school diploma/GED

Job description

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalat

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively