Customer Service Representative

The Results Companies; Collinsville (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

The Results Companies is seeking a Customer Service Representative in Collinsville, Virginia. The role involves responding to customer inquiries, assisting with account issues, and documenting interactions. The ideal candidate should possess excellent communication skills and prior experience in customer service or call centers.

Successful applicants will demonstrate proficiency in multitasking and be able to handle training full-time. Join a supportive team environment and contribute to our commitment to customer satisfaction.

Qualifications

• Must have excellent communication skills.
• Previous customer service or call center experience preferred.
• Typing speed of at least 25 WPM required.
• Superb listening and negotiation skills needed.
• Must be able to train full-time.

Responsibilities

• Respond to customer needs using multiple computer applications.
• Assist customers with troubleshooting and account issues.
• Document customer calls, including resolutions and notes.
• Maintain productivity and performance targets.
• Foster a collaborative team environment.

Skills

Communication skills

Customer service experience

Typing speed

Listening skills

Negotiation skills

De-escalation skills

Job description

Job Description

• Uses multiple computer applications to respond to customer needs
• Assists customer with basic troubleshooting and questions regarding product or account issues Documents customer calls in the database system; including resolutions, issues, and general notes
• Attends continuous training on product and procedural updates
• Maintain, at a minimum, target levels of productivity and performance
• Helps maintain a good team and working environment by assisting fellow employees and participating constructively in meetings
• Ability to multitask; listening, inputting data, providing solutions, navigating through various screens while applying customer satisfaction techniques

Qualifications

• Must have excellent communication skills
• Previous customer service or call center experience preferred
• Proficient typing and computer navigation skills: typing speed of 25 WPM
• Superb listening, probing, negotiation and de-escalation skills needed
• Must be able to train full time

Additional Information

All your information will be kept confidential according to EEO guidelines.