Customer Service Representative

Miranda HR; San Juan (PR); On-site; USD 30,000 - 40,000; Full time

Job summary

A customer service firm is seeking enthusiastic candidates to provide exceptional customer service via phone, email, and chat. The ideal candidate will have strong communication and interpersonal skills, a high school diploma, and an empathetic approach to resolving customer concerns. Responsibilities include assisting customers with inquiries and maintaining detailed records. This role is suited for individuals who thrive in a fast-paced environment.

Qualifications

• 0–2 years of experience in customer service roles.
• Ability to maintain detailed records of customer interactions.
• Patience and empathy in handling customer issues.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries and product information.
• Resolve complaints with professionalism.

Skills

Strong communication skills

Interpersonal skills

Problem-solving abilities

Customer-oriented mindset

Education

High School diploma or equivalent

Job description

Description

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, concerns, and product information.
• Maintain detailed records of customer interactions and transactions.
• Resolve complaints and issues with empathy and professionalism.
• Collaborate with team members to enhance customer experience.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Problem-solving abilities and customer-oriented mindset.
• Qualities and Traits: Patience and empathy in handling customer issues.
• Working Conditions: Fast-paced environment, may require working in shifts.