Customer Service Representative

KC Flow Heroes LLC; Grandview (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer service company located in Grandview, Missouri, is seeking an experienced administrative professional. The role requires a minimum of two years’ administrative experience, strong communication skills, and attention to detail. As part of the team, you will provide excellent customer service, coordinate service schedules, and handle incoming calls. This position is ideal for an individual with a positive attitude who can work independently and effectively within a team.

Qualifications

• Minimum of two years' administrative experience.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.

Responsibilities

• Provide top-notch customer service to clients.
• Handle incoming calls professionally.
• Coordinate scheduling of services to meet customer requirements.
• Manage schedule delays with customers and service technicians.
• Utilize customer development techniques to solicit work.

Skills

Strong written and verbal communication skills

Detail-oriented

Strong data entry skills

Positive attitude

Ability to work independently and as a team player

Job description

Qualifications

• A minimum of two years' administrative experience


• Strong written and verbal communication skills


• Detail-oriented with strong data entry skills


• A positive attitude and ability to work independently as a team player

Responsibilities

• In this role, you will provide top-notch customer service to our valued clients


• Handling incoming calls in a professional and courteous manner


• Prioritizing and coordinating the scheduling of services to meet customer requirements


• Coordinating delays in schedule with customers and service technicians


• Utilizing customer development techniques to solicit work through various channels


• Performing other duties as needed, which may include cross-training in related positions

Job Description

In this role, you will provide top-notch customer service to our valued clients. Your responsibilities will include:

• Handling incoming calls in a professional and courteous manner


• Prioritizing and coordinating the scheduling of services to meet customer requirements


• Coordinating delays in schedule with customers and service technicians


• Utilizing customer development techniques to solicit work through various channels


• Performing other duties as needed, which may include cross-training in related positions

Requirements

To succeed in this role, you should possess:

• A minimum of two years' administrative experience


• Strong written and verbal communication skills


• Detail-oriented with strong data entry skills


• A positive attitude and ability to work independently as a team player