Customer Service Representative

FIRST PIEDMONT CORPORATION in; Chatham (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

FIRST PIEDMONT CORPORATION is seeking a Customer Service Representative (Administrative) to support account customers through phone and email with a high-volume workload. The role requires organization, clear communication, and the ability to multitask in a fast-paced environment.

Responsibilities include responding to inquiries, resolving complaints, processing orders and payments, and maintaining accurate customer records.

Qualifications

• Proven ability to handle customer inquiries via multiple channels.
• Strong written and verbal communication skills.
• Organized with strong attention to detail.

Responsibilities

• Respond to customer inquiries in person, via phone and email.
• Resolve customer complaints professionally.
• Process work orders and customer payments.
• Provide product and service information and guidance.
• Document and update customer records based on interactions.
• Follow up with customers to ensure issues are resolved.
• Identify and escalate complex issues to the appropriate department.
• Maintain a positive and empathetic attitude towards customers.
• Stay updated on product knowledge and company policies.

Skills

Customer service

Phone & email

Multitasking

Documentation

Job description

Customer Service Representative (Administrative)

The Customer Service Representative will serve our account customers by providing outstanding phone and email communication while balancing a large volume of requests and deadlines. The qualified candidate will be an exceptional team player, must have strong communication skills, must be organized and able to multi-task.

Duties and Responsibilities:

• Respond to customer inquiries in person, via phone and email.
• Resolve customer complaints in a professional manner.
• Process work orders and customer payments.
• Provide product and service information and guidance
• Document and update customer records based on interactions
• Follow up with customers to make sure their issues are resolved
• Identify and escalate complex issues when necessary, to the appropriate department
• Maintain a positive and empathetic attitude towards customers
• Stay updated on product knowledge and company policies