Customer Service representative

Jobs for Humanity; Illinois; On-site; USD 32,000 - 48,000; Full time

Job summary

Jobs for Humanity is seeking a Customer Service Representative to join our team. This role is vital in ensuring our clients receive outstanding support and assistance, reflecting our company's commitment to excellence and customer satisfaction.

The ideal candidate will handle inbound inquiries via phone and email, provide accurate information, maintain thorough records, and work with the team to resolve issues promptly in a fast-paced logistics environment.

Qualifications

• Proven experience in customer service or call center roles.
• Strong communication skills.
• Proficiency in data entry and basic analysis.

Responsibilities

• Handle inbound customer inquiries via phone and email with professionalism.
• Provide accurate information about our services and assist clients with their needs.
• Maintain detailed records of customer interactions through data entry.
• Upsell additional services when appropriate to enhance customer experience.
• Collaborate with team members to resolve issues promptly.
• Follow company procedures to ensure high-quality service delivery.

Skills

Customer service

Communication

Data entry

Phone etiquette

Multitasking

Teamwork

Job description

We are seeking a enthusiastic individual who has a friendly professional attitude, is confident on the telephone and works well within a team.

We are seeking a Customer Service Representative to join our team. This role is vital in ensuring our clients receive outstanding support and assistance, reflecting our company's commitment to excellence and customer satisfaction.

Responsibilities:

Handle inbound customer inquiries via phone and email with professionalism.
Provide accurate information about our services and assist clients with their needs.
Maintain detailed records of customer interactions through data entry.
Upsell additional services when appropriate to enhance customer experience.
Collaborate with team members to resolve issues promptly.
Follow company procedures to ensure high-quality service delivery.

Qualifications:

Proven experience in customer service or call center roles.
Strong communication skills.
Proficiency in data entry and analysis skills.
Friendly phone etiquette and professional demeanor.
Ability to handle multiple tasks efficiently in a busy environment.
Willingness to learn and adapt within the logistics industry.

All your information will be kept confidential according to EEO guidelines.