Customer Service Representative

Drive IT; New York (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Company parties

Signing bonus

Paid time off

Career growth opportunities

Competitive compensation

Job summary

Drive IT in New York is seeking a Customer Service Representative to join our team. You will communicate with customers to identify needs, process requests, handle escalated complaints, and provide helpful solutions that ensure a great customer service experience with our company.

The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Prior experience and strong communication skills, plus comfort with CRM software, are expected.

Qualifications

• Associates Degree required.
• Prior CSR or similar role preferred.
• Comfort using computers and CRM/help desk tools.
• Excellent phone and verbal communication skills.
• Strong active listening and problem-solving abilities.
• Ability to work well under pressure.

Responsibilities

• Handle a high volume of inbound calls and emails.
• Identify caller needs, collect details, and provide solutions.
• Reference premade scripts for customer topics.
• Build rapport and maintain quality service.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to stay current with skills.

Skills

Customer service

Active listening

Communication skills

Calm under pressure

Time management

Education

Associates Degree

Tools

CRM software

Help desk software

Job description

Benefits

• Company parties
• Competitive salary
• Opportunity for advancement
• Paid time off
• Signing bonus

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalated complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• Associates Degree
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively