Customer Service Representative

S&G Stores; Galion (OH); On-site; USD 43,000 - 56,200; Full time

Job summary

A retail company in Galion, OH is seeking a Customer Service Representative to support the store manager and ensure efficient operations. This entry-level role requires excellent customer service skills, a strong ability to follow company policies, and the capability to handle physical tasks. Candidates should be flexible with shifts, including weekends and holidays. Competitive salary between $43,000 and $56,200 available as full-time employment.

Qualifications

• Retail/customer service experience is required.
• Able to handle lifting and physical tasks.
• Flexibility to work various shifts including weekends.

Responsibilities

• Provide excellent customer service.
• Ensure company policies are followed.
• Monitor transactions for accuracy.
• Unload trucks and restock the store.

Skills

Customer Service

Retail Experience

Job description

Customer Service Representative

Summary: Directly supports the store manager, ensuring the store runs efficiently and follows all laws and policies while maximizing sales and maintaining asset control.

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge and greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintain a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly, including maintaining plan‑ogram integrity and appropriate sign placement.
• Ensure food service products are fresh and appealing by rotating products appropriately and removing out‑of‑date items.
• Monitor store activities to ensure that transactions are taking place in the proper manner.
• Respond quickly to all emergencies for the safety and security of customers and employees and notify the appropriate individuals.
• Unload trucks for restocking the store.

Requirements

• Retail experience / Customer Service experience required.
• Able to occasionally lift 50 pounds.
• Able to frequently lift objects up to 10 pounds.
• Able to stand for an entire shift.
• Ability to periodically handle routine physical tasks such as climbing, squatting, kneeling, pushing, and/or pulling.
• Comfortable working in intermittent temperatures for short periods of time (e.g., in the store, outside, and in the cooler).
• Available to work various shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.

Location: Galion, OH

Salary: $43,000.00 – $56,200.00

Employment type: Full‑time

Seniority level: Entry level

Job function: Other

Industries: Retail