Customer Service Representative

S&G Stores; Oregon (WI); On-site; USD 16,531 - 17,908; Full time

Job summary

A retail chain in Wisconsin is seeking a Customer Service Representative to support store operations. This entry-level, full-time role involves providing excellent customer service, ensuring compliance with policies, and maintaining store appearance. Candidates should have retail experience, be able to lift loads, and work flexible shifts including weekends and holidays. The position is vital in ensuring customer satisfaction and operational efficiency.

Qualifications

• Retail experience / Customer Service experience required.
• Able to occasionally lift 50 pounds.
• Comfortable working in intermittent temperatures.

Responsibilities

• Provide excellent customer service leadership to all customers.
• Ensure that all company policies are being followed.
• Monitor store activities for transaction integrity.

Skills

Customer service excellence

Retail experience

Job description

Customer Service Representative – East Toledo

Summary: Directly supports the store manager, ensuring efficient store operation, compliance with laws and policies, maximizing sales, and maintaining asset control.

Base Pay Range

$12.00/hr – $13.00/hr

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/greet all customers that enter the store.
• Ensure that all company policies are being followed.
• Promote and maintain a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly, including maintaining planogram integrity and appropriate sign placement.
• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.
• Monitor store activities to ensure that transactions are taking place in the proper manner.
• Respond quickly to all emergencies for the safety and security of customers and employees and notify the appropriate individuals.

Requirements

• Retail experience / Customer Service experience required.
• Able to occasionally lift 50 pounds.
• Able to frequently lift objects up to 10 pounds.
• Able to stand for an entire shift.
• Ability to periodically handle routine physical tasks such as climbing, squatting, kneeling, pushing, and/or pulling.
• Comfortable working in intermittent temperatures for short periods of time (e.g., in store, outside, and in the cooler).
• Available to work various shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Retail