Customer Service Representative

Atrium Staffing LLC; Morrisville (Bucks County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Atrium Care Package

Job summary

Atrium Staffing LLC is assisting a client in Morrisville, PA by recruiting a Customer Service Representative for onsite logistics support. You will act as the main liaison among customers, drivers, warehouse staff, and internal teams to ensure accurate order processing and shipment coordination.

Key duties include data entry, issue resolution, and maintaining records in 3PL, TMS, and WMS systems. Strong communication and multitasking are essential in this fast-paced environment.

Qualifications

• High school diploma or GED required.
• Experience in warehouse, logistics, dispatch, or supply chain operations.
• Proficient with MS Office and data entry.
• Knowledge of 3PL, inventory, TMS or WMS is a plus.

Responsibilities

• Serve as primary contact for customers, drivers, and internal teams by phone and email.
• Process orders and shipment requests with accurate data entry.
• Coordinate with warehouse/transportation teams to track shipments and provide updates.
• Maintain records in 3PL, inventory, and logistics systems.
• Monitor emails in Outlook and communicate professionally and timely.
• Support administrative tasks for customer service and logistics operations.

Skills

Customer service

Data entry

Multitasking

Communication

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Outlook

Excel

TMS familiarity

WMS familiarity

Job description

Client Overview:

Our client is a close-knit logistics and transportation company that values teamwork, long-term relationships, and a collaborative culture, providing reliable supply chain solutions and exceptional service to their customers and partners. They are currently looking to add a Customer Service Representative to their team.

Salary/Hourly Rate:

$20/hr

Position Overview:

The Customer Service Representative serves as a key liaison between customers, drivers, warehouse personnel, and internal teams, providing administrative and customer support while ensuring accurate order processing, shipment coordination, and maintenance of logistics and inventory records.

Responsibilities of the Customer Service Representative:

• Serve as the primary point of contact for customers, drivers, and internal teams, providing timely and professional support via phone and email.
• Process customer orders, shipment requests, and service inquiries while ensuring accurate data entry and record maintenance.
• Coordinate with warehouse and transportation teams to track shipments, resolve delivery issues, and provide status updates to customers.
• Maintain and update information within 3PL, inventory management, and company systems to ensure accurate records and reporting.
• Monitor and respond to customer and internal emails using Microsoft Outlook, ensuring timely, professional, and accurate communication.
• Assist with administrative duties including documentation, filing, reporting, and communication to support customer service and logistics operations.

Required Experience/Skills for the Customer Service Representative:

• 1+ years of experience in warehouse, logistics, transportation, dispatch, or supply chain operations.
• Knowledge of trucking, transportation, warehouse processes, and shipment coordination.
• Familiarity with 3PL, inventory management, transportation management (TMS), or warehouse management (WMS) systems.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong data entry, organizational, and multitasking skills with the ability to manage high email volume and competing priorities.
• Excellent attention to detail, communication, problem-solving, and customer service skills.
• Reliable, team-oriented professional comfortable working in a fully onsite office environment and collaborating with warehouse staff, drivers, customers, and internal teams.

Preferred Experience/Skills for the Customer Service Representative:

• Experience with dispatching, routing, scheduling, or freight logistics preferred.

Education Requirements:

• High school diploma or GED is required.
• Relevant logistics, transportation, or warehouse experience is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3