Customer Service Representative

ER Associates, Inc.; Bessemer (AL); On-site; USD 21,000 - 30,000; Full time

Job summary

ER Associates, Inc. is seeking a Customer Service Representative in Bessemer, AL to support customers, business partners, and drivers in a fast-paced delivery environment. You’ll help keep deliveries on track, resolve concerns, and coordinate order changes while delivering excellent service.

The role requires strong Microsoft Office skills and prior customer service experience. This onsite contract position follows a Sunday–Thursday schedule from 11:00 AM to 8:00 PM, with competitive pay and

Qualifications

• Experience with Microsoft Office, including MS Project, Word, Excel, and PowerPoint.
• Strong customer service and communication skills.
• Ability to multitask and stay organized.
• Strong problem-solving skills.
• Ability to work effectively in a fast-paced environment.
• High school diploma or equivalent.
• 1+ year of related customer service experience.
• Previous call center experience.
• Experience in delivery, transportation, or logistics.
• Ability to remain calm under pressure and provide effective solutions.

Responsibilities

• Assist customers and business partners by phone and email.
• Handle customer complaints calmly and professionally.
• Diagnose, assess, and resolve customer issues.
• Monitor delivery routes and progress.
• Scan haul-away pods and verify stamps.
• Process delivery order changes and cancellations.
• Manage multiple priorities while maintaining accuracy and follow-through.
• Communicate effectively with customers, drivers, and business partners.

Skills

Customer service

Communication

Multitasking

Organized

Problem solving

Education

High school diploma or equivalent

Tools

MS Project

MS Word

MS Excel

MS PowerPoint

Job description

Customer Service Representative
Location: Bessemer, AL (Onsite)
Job Type: Contract
Schedule: Sunday–Thursday, 11:00 AM–8:00 PM
Max Pay Rate: $18.50
About the Role

We’re looking for a Customer Service Representative to support customers, business partners, and drivers in a fast-paced delivery environment. You’ll help keep deliveries on track, resolve customer concerns, and coordinate order changes while delivering excellent service.

What You’ll Do

• Assist customers and business partners by phone and email
• Handle customer complaints calmly and professionally
• Diagnose, assess, and resolve customer issues
• Monitor delivery routes and progress
• Scan haul-away pods and verify stamps
• Process delivery order changes and cancellations
• Manage multiple priorities while maintaining accuracy and follow-through
• Communicate effectively with customers, drivers, and business partners

What You’ll Need

Required:

• Experience with Microsoft Office, including MS Project, Word, Excel, and PowerPoint
• Strong customer service and communication skills
• Ability to multitask and stay organized
• Strong problem-solving skills
• Ability to work effectively in a fast-paced environment

Preferred:

• High school diploma or equivalent
• 1+ year of related customer service experience
• Previous call center experience
• Experience in delivery, transportation, or logistics
• Ability to remain calm under pressure and provide effective solutions

Schedule

Sunday–Thursday | 11:00 AM–8:00 PM

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