Customer Service Representative

Employee Relations Associates, Inc.; Bessemer (AL); Presencial; USD 21.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Benefit offerings: medical, dental, &

Descripción de la vacante

Employee Relations Associates, Inc. is seeking a Customer Service Representative in Bessemer, AL, onsite, for a contract role. The schedule is Sunday through Thursday from 11:00 AM to 8:00 PM with a pay rate up to $18.50 per hour.

The ideal candidate will be customer-focused, organized, and able to manage multiple tasks while delivering excellent service. Responsibilities include assisting customers, partners, and drivers via phone and email, handling complaints, monitoring routes, processing

Formación

• Experience using Microsoft Office, including Word, Excel, PowerPoint, and MS Project.
• Strong communication and customer service skills.
• Ability to multitask and prioritize responsibilities.
• Comfortable working in a fast-paced environment.
• High school diploma or equivalent preferred.
• One year of related experience, preferably in a call center, is a plus.

Responsabilidades

• Assist customers, business partners, and drivers via phone and email.
• Handle customer complaints professionally and resolve issues.
• Monitor delivery routes and communicate updates.
• Process delivery order changes and cancellations.
• Scan haul-away pods and verify required documentation.
• Maintain accurate records and support daily operations.

Conocimientos

Customer service

Communication

Multitasking

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Location: Bessemer, AL (Onsite)
Schedule: Sunday–Thursday| 11:00 AM–8:00 PM
Employment Type: Contract
Pay Rate: Up to $18.50/hour

We are seeking a Customer Service Representative to join a fast-paced operations team in Bessemer, AL. The ideal candidate is customer-focused, organized, and comfortable handling multiple responsibilities while delivering excellent service.

Responsibilities:

Assist customers, business partners, and drivers via phone and email.

Handle customer complaints professionally and resolve issues.

Monitor delivery routes and communicate updates.

Process delivery order changes and cancellations.

Scan haul-away pods and verify required documentation.

Maintain accurate records and support daily operations.

Requirements:

Experience using Microsoft Office, including Word, Excel, PowerPoint, and MS Project.

Strong communication and customer service skills.

Ability to multitask and prioritize responsibilities.

Comfortable working in a fast-paced environment.

High school diploma or equivalent preferred.

One year of related experience, preferably in a call center, is a plus.

This is an excellent opportunity for someone who enjoys problem-solving, teamwork, and providing outstanding customer support.

Customer Service Representative

Location: Bessemer, AL (Onsite)
Schedule: Sunday–Thursday| 11:00 AM–8:00 PM
Employment Type: Contract
Pay Rate: Up to $18.50/hour

We are seeking a Customer Service Representative to join a fast-paced operations team in Bessemer, AL. The ideal candidate is customer-focused, organized, and comfortable handling multiple responsibilities while delivering excellent service.

Responsibilities:

• Assist customers, business partners, and drivers via phone and email.
• Handle customer complaints professionally and resolve issues.
• Monitor delivery routes and communicate updates.
• Process delivery order changes and cancellations.
• Scan haul-away pods and verify required documentation.
• Maintain accurate records and support daily operations.

Requirements:

• Experience using Microsoft Office, including Word, Excel, PowerPoint, and MS Project.
• Strong communication and customer service skills.
• Ability to multitask and prioritize responsibilities.
• Comfortable working in a fast-paced environment.
• High school diploma or equivalent preferred.
• One year of related experience, preferably in a call center, is a plus.

This is an excellent opportunity for someone who enjoys problem-solving, teamwork, and providing outstanding customer support.

• “ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!"