Customer Service Representative

ER Associates, Inc.; Michigan; On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Benefits package

Job summary

ER Associates, Inc. is seeking a Customer Service Representative in Canton, MI for a contract role. You will assist customers, partners, and drivers in a fast-paced delivery environment to keep deliveries on track and ensure a positive experience.

The role requires strong communication, multitasking, and proficiency with MS Office tools. Prior call center or logistics experience is a plus; onsite schedule is 8:00 AM–6:00 PM.

Qualifications

• Experience in customer service and strong communication.
• Ability to multitask in a fast-paced environment.
• Proficient with Microsoft Office applications.
• Strong problem-solving and conflict-resolution skills.

Responsibilities

• Assist customers and business partners by phone and email.
• Handle customer complaints calmly and professionally.
• Diagnose, assess, and resolve customer issues.
• Monitor the progress of delivery routes.
• Process delivery order changes and cancellations.
• Maintain accuracy while managing multiple priorities.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

MS Project

Word

Excel

PowerPoint

Job description

Location: Canton, MI (Onsite)
Job Type: Contract
Pay: $17–$19/hour
Schedule: 8:00 AM–6:00 PM, 8-hour shift

About the Role

We’re looking for a Customer Service Representative to support customers, business partners, and drivers in a fast-paced delivery environment. You’ll help ensure deliveries stay on track, resolve customer concerns, and coordinate changes while providing a consistently positive customer experience.

What You’ll Do

• Assist customers and business partners by phone and email
• Handle customer complaints calmly and professionally
• Diagnose, assess, and resolve customer issues
• Monitor the progress of delivery routes
• Scan haul-away pods and verify stamps
• Process delivery order changes and cancellations
• Manage multiple priorities while maintaining accuracy and follow-through

What You’ll Need

Required:

• Experience using Microsoft Office, including:
  • MS Project
  • Word
  • Excel
  • PowerPoint
• Strong customer service and communication skills
• Ability to multitask and stay organized
• Ability to remain calm and effective in a fast-paced environment

Preferred:

• High school diploma or equivalent
• 1+ year of related customer service experience
• Previous call center experience
• Experience in delivery, transportation, logistics, or route operations
• Strong problem-solving skills
• Ability to provide solutions while maintaining a positive customer experience
  

Customer Service Representative

Location: Canton, MI (Onsite)
Job Type: Contract
Pay: $17–$19/hour
Schedule: 8:00 AM–6:00 PM, 8-hour shift

About the Role

We’re looking for a Customer Service Representative to support customers, business partners, and drivers in a fast-paced delivery environment. You’ll help ensure deliveries stay on track, resolve customer concerns, and coordinate changes while providing a consistently positive customer experience.

What You’ll Do

• Assist customers and business partners by phone and email
• Handle customer complaints calmly and professionally
• Diagnose, assess, and resolve customer issues
• Monitor the progress of delivery routes
• Scan haul-away pods and verify stamps
• Process delivery order changes and cancellations
• Manage multiple priorities while maintaining accuracy and follow-through

What You’ll Need

Required:

• Experience using Microsoft Office, including:
  • MS Project
  • Word
  • Excel
  • PowerPoint
• Strong customer service and communication skills
• Ability to multitask and stay organized
• Ability to remain calm and effective in a fast-paced environment

Preferred:

• High school diploma or equivalent
• 1+ year of related customer service experience
• Previous call center experience
• Experience in delivery, transportation, logistics, or route operations
• Strong problem-solving skills
• Ability to provide solutions while maintaining a positive customer experience
  

TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!