Customer Service Specialist

TBG | The Bachrach Group

Bradenton (FL)

On-site

USD 37,440 - 45,760

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading global transportation company is seeking a Customer Care Specialist for their Bradenton, FL location. This full-time position offers competitive pay of $20/hour and the opportunity for career growth. Responsibilities include answering customer calls, resolving inquiries, and processing payments. A high school diploma and 1 year of call center experience are required. Benefits include medical and vision insurance, and a 401(k).

Qualifications

1 year of Call Center experience required.
Strong interpersonal skills needed for customer interactions.
Ability to navigate multiple computer applications.

Responsibilities

Answer incoming calls to provide a friendly customer experience.
Resolve inquiries and educate customers on services.
Document customer interactions clearly.

Skills

Customer service skills

Communication skills

Typing skills

Proficiency in Microsoft Office

Bilingual in Spanish

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Job description

Overview

Join Our Team as a Customer Care Specialist! Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? If so, we want you to be a part of our growing team! We have five immediate openings for Customer Care Specialists at our Bradenton, FL location, just outside of Tampa.

Position Summary

Competitive Pay: $20/hour

Exciting Role: Join a global transportation company and assist rental car customers with tolls and violations during their rental period.

Room for Growth: Grow your career with a well-established company that values your dedication.

Job Title: Customer Care Specialist

Schedule: Monday to Friday, 9:00 AM to 5:30 PM

Key Responsibilities

Answer incoming calls professionally, ensuring a fast, accurate, and friendly experience for customers.

Resolve customer inquiries, providing education on products and services.

Process payments efficiently and accurately.

Navigate through multiple computer applications to deliver accurate information.

Document customer interactions in a clear and concise manner.

Qualifications

High school diploma or GED.

1 year of Call Center experience.

Proficiency with Microsoft Office and Outlook.

Strong interpersonal and typing skills.

Bilingual in Spanish is a plus.

If you're ready to embark on an exciting career journey and contribute to our commitment to exceptional customer service, apply today! Be part of a team that values your skills and provides opportunities for career growth.

Seniority level