Customer Service Representative

Associa; Fairfield (NJ); On-site; USD 32,000 - 52,000; Full time

Job summary

Associa is seeking a Customer Service Representative to warmly welcome residents, guests, and vendors and to support HOA operations with professional communication and strong organizational skills.

The role emphasizes Microsoft Office proficiency, multitasking, and teamwork in a hospitality-influenced environment. Prior hospitality experience is preferred, and the team values proactive service and attention to detail.

Qualifications

• Knowledge of Microsoft Office (Word, Excel, Outlook) proficient level.
• Professional communication skills (phone, interpersonal, written, verbal).
• Self-motivated, proactive, detail oriented and a team player.
• Time management and prioritization skills.

Responsibilities

• Welcomes homeowners/guests/vendors/new customers to community.
• Performs administrative/managerial tasks in support of HOA's mission.
• Creates a positive experience for homeowners and guests by attending to needs and questions.
• Coordinates clubhouse reservations and pool keys.
• Other duties as assigned.

Skills

Microsoft Office proficiency

Professional communication

Self-motivated & proactive

Time management

Education

High School Diploma or GED

Job description

Job Description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Come work at Associa! We are an industry leader in community association management and we are looking for a talented Customer Service Representative to join our team. If you're serious about your next move, Associa is an excellent place to grow your career.

Duties include but are not limited to:

• Welcomes homeowners/guests/vendors/new customers to community
• Performs various administrative/managerial tasks in support of HOA's mission.
• Creates a positive experience for homeowners and guests by attending to needs and answering questions.
• Coordinating clubhouse reservations and pool keys
• Other duties as assigned.

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• High school diploma High School Diploma or GED Required
• 0 - 3 years of directly related or closely related experience
• Previous hospitality experience preferred.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.