Assistant Community Manager

Associa; Mason (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Disability insurance

Wellness and employee development

Opportunities for professional growth

Job summary

Associa is seeking an Assistant Community Manager to support day-to-day operations across managed communities in Mason, OH. You will work with Community Managers, residents, board members, vendors, and internal teams to deliver responsive service and maintain organized records.

Required: HS diploma or GED, 1+ year of related experience, proficiency in MS Office, and strong communication and organizational skills. Competitive benefits await full-time employees.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service, administrative, property management, or related experience preferred.
• Proficiency with Microsoft Office including Word, Excel, and Outlook.
• Strong written and verbal communication skills.
• Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
• Ability to provide professional customer service and assist with resolving concerns or conflicts.
• Ability to follow and interpret verbal and written instructions.
• Ability to work effectively with homeowners, residents, board members, vendors, and coworkers.
• Maintain confidentiality and exercise appropriate discretion.
• Strong attention to detail and follow-through.

Responsibilities

• Serve as a point of contact for homeowners and residents, responding to questions, concerns, and service requests in a professional and timely manner.
• Assist Community Managers with daily administrative and operational needs for assigned communities.
• Support communication with homeowners, residents, board members, vendors, and internal departments.
• Assist with preparing correspondence, notices, community updates, meeting materials, and other communications.
• Help coordinate work orders, maintenance requests, vendor access, and follow-up to ensure community needs are addressed.
• Assist with maintaining accurate community records, files, homeowner information, and other documentation.
• Support the preparation and coordination of board and community meetings, including meeting materials and follow-up items as needed.
• Assist with tracking resident requests, violations, maintenance items, and other community-related matters through completion.
• Help coordinate community events, activities, and resident engagement initiatives as applicable.
• Provide administrative support for special projects and other community management needs.
• Maintain confidentiality and professionalism when handling sensitive homeowner, resident, board, and company information.
• Perform other duties as assigned to support the Community Manager and overall community operations.

Skills

Customer service

Communication

Organization

Time management

MS Office

Verbal communication

Confidentiality

Team collaboration

Independent work

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Are you passionate about delivering excellent customer service, staying organized, and helping communities thrive? Associa is seeking a motivated and detail-oriented Assistant Community Manager to support the day-to-day operations of our managed communities.

In this role, you will work closely with Community Managers, residents, board members, vendors, and internal teams to provide responsive service and ensure community needs are addressed efficiently and professionally.

What We Offer

Associa offers a competitive benefits package to eligible full-time employees, including:

• Medical, dental, and vision insurance
• 401(k)
• Disability insurance
• Wellness and employee development initiatives
• Opportunities for professional growth and advancement

Associa has also been recognized as a Great Place to Work, with many locations receiving Best and Brightest workplace recognition.

How Our Employees Make an Impact

As an Assistant Community Manager, you will support Community Managers in the successful day-to-day management of assigned communities. Responsibilities may include:

• Serve as a point of contact for homeowners and residents, responding to questions, concerns, and service requests in a professional and timely manner.
• Assist Community Managers with daily administrative and operational needs for assigned communities.
• Support communication with homeowners, residents, board members, vendors, and internal departments.
• Assist with preparing correspondence, notices, community updates, meeting materials, and other communications.
• Help coordinate work orders, maintenance requests, vendor access, and follow-up to ensure community needs are addressed.
• Assist with maintaining accurate community records, files, homeowner information, and other documentation.
• Support the preparation and coordination of board and community meetings, including meeting materials and follow-up items as needed.
• Assist with tracking resident requests, violations, maintenance items, and other community-related matters through completion.
• Help coordinate community events, activities, and resident engagement initiatives as applicable.
• Provide administrative support for special projects and other community management needs.
• Maintain confidentiality and professionalism when handling sensitive homeowner, resident, board, and company information.
• Perform other duties as assigned to support the Community Manager and overall community operations.

Requirements

Position Requirements

• High school diploma or GED required.
• Minimum of one year of customer service, administrative, property management, or related experience preferred.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Strong written and verbal communication skills.
• Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
• Ability to provide professional customer service and assist with resolving concerns or conflicts.
• Ability to follow and interpret verbal and written instructions.
• Ability to work effectively with homeowners, residents, board members, vendors, and coworkers.
• Ability to maintain confidentiality and exercise appropriate discretion.
• Strong attention to detail and follow-through.
• Ability to work independently while also collaborating as part of a team.

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.