Community Manager

Associa; Carlsbad (CA); On-site; USD 70,000 - 84,000; Full time

Job summary

Associa is seeking a Community Manager I to supervise the operations of a community association, interacting with homeowners, vendors, board members and committees, and staff. The role requires coordinating administrative tasks, financial oversight, and ensuring compliance with management agreements.

Responsibilities include board liaison, reviewing financials, recommending capital expenditures, vendor management, and overseeing architectural reviews and inspections.

Qualifications

• Associates Degree required; Bachelor's preferred.
• 0–3 years of Community Association experience preferred.
• Proficient knowledge of Microsoft Office (Word, Excel, Outlook).
• Strong customer service and communication skills.

Responsibilities

• Supervise operation and administration of the Association per management agreement.
• Liaise with the Board of Directors and homeowners as needed.
• Direct administrative and management duties as requested by the Board.
• Ensure tools like calendar, action items, budgets are effectively used.
• Review monthly financial reports and submit to the Board.
• Recommend major expenditures to maintain community appearance and operation.
• Monitor delinquency rates and collections processes.
• Attend Board meetings and community events as needed.
• Prepare Board packages within established timelines.
• Maintain unit and contract files related to operations.
• Assist with architectural reviews and inspections as necessary.
• Oversee data base maintenance and vendor management.
• Coordinate inspections of facilities and follow-up actions.
• Oversee AP process per home office procedures.

Skills

Microsoft Office Proficient

Property/HOA knowledge

Professional communication

Time management

Team player

Education

Associates Degree

Bachelor's Degree Preferred

Tools

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Job Summary

A Community Manager I is responsible for providing the overall supervision of a community association. The Community Manager I interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as Associa staff.

Duties include but not limited to:

• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
• Responsible for maintenance of C3 data base, including updating resident information.
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
• Responsible for oversight of Associa staff as contract provides.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• Other duties as assigned.

Compensation:

$70,304–$84,000; direct experience highly considered

Employment Type:

Full-time

Work Location:

1921 Palomar Oaks Way, suite 205, Carlsbad, CA 92008

Requirements

Knowledge and Skills

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

Education And Experience

• Associates Degree Required
• Bachelor's Degree Preferred
• 0 -- 3 Years of Community Association Experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.