Sr. Community Manager

Associa; Carlsbad (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k

Disability insurance

Wellness and development initiatives

Job summary

A community management firm in Carlsbad is looking for a Senior Community Association Manager who will supervise the operations of community associations. This role involves interacting with homeowners and board members while managing multiple projects and ensuring effective community management tools are utilized. Candidates should possess extensive customer service skills and be proficient in Microsoft Office. The position offers a competitive benefits package and a salary range of $70,000–$80,000.

Qualifications

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience in Community Management, customer service, hospitality or related industry.
• Proficiency in typical business correspondence.

Responsibilities

• Supervise the operation and administration of the Association.
• Act as liaison with the Association Board of Directors and homeowners.
• Review monthly financial reports for the Association.

Skills

Customer service skills

Conflict resolution

Time management

Communication skills

Proficiency in Microsoft Office

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

As a Senior Community Association Manager, you will be responsible for providing the overall supervision of a community association. The Community Manager II interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office. To be successful in this role you will need great customer service skills and the ability to work on multiple projects.

What do we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

Compensation: $70,000–$80,000

Full time

Address: 1921 Palomar Oaks Way, Suite 205, Carlsbad, CA 92008

How will you make an impact?

• Supervising the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Acting as or overseeing the primary liaison with the Association Board of Directors and homeowners as needed.
• Performing/Directing administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensuring Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agenda.
• Reviewing monthly financial reports and ensuring management summary is submitted to the association Board of Directors.
• Providing and/or overseeing recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitoring corporate and client delinquency rates and collections process for account portfolio.
• Attending Board meetings per the management agreement and community events as needed.
• Preparing Board packages according to established time frames.
• Ensuring Board of Directors is aware of legal actions involving the Association.
• Maintaining unit and contract files relating to the operations of the Association.
• Assisting Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
• Responsible for maintenance of C3 database, including updating resident information.
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
• Responsible for oversight of Associa staff as contract provides.
• Coordinating and/or overseeing inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Overseeing the AP process in accordance with Associa home office processes and procedures.

Requirements

• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience in Community Management, customer service, hospitality or other related industry
• Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.)
• Proficient in Customer Service and conflict resolution
• Able to work effectively with others in person and in group setting
• Able to prioritize, manage time, and meet deadlines
• Able to communicate effectively and professionally on phone, email, and in-person

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.