Admin-Asst

Associa; Schaumburg (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading community management company in Schaumburg, Illinois is seeking an Office Support Specialist to update association documents and provide general office support. This role demands proficiency in Microsoft Office and strong customer service skills. The candidate will handle correspondence, process mail, and assist community managers. Ideal applicants possess a high school diploma and at least one year of related experience. This position offers a typical office environment with frequent social interaction.

Qualifications

• Proficient knowledge of Microsoft Office (Word, Excel, Outlook).
• Customer service skills required for professional interaction.
• Ability to maintain confidentiality in all duties.

Responsibilities

• Update and file association documents.
• Organize and prepare correspondence relating to association business.
• Process and distribute incoming and outgoing mail.

Skills

Knowledge of Microsoft Office products

Professional customer service skills

Ability to interpret verbal and/or written instructions

Ability to prioritize and manage time

Effective communication skills

Education

High School Diploma or GED

1+ years of related experience

Tools

General office equipment (copier, fax, phone systems)

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

• Update and file association documents for Community Managers. Arrange for delivery and pick up of documents from storage when necessary.
• Update homeowner and association information in C3 and shared files.
• Process and distribute incoming and outgoing mail for the office and Associations.
• Process print jobs, scanning and faxing as general office support when needed.

Other Duties and Responsibilities

• Organizes and prepares correspondence relating to association business.
• Receives and responds to incoming calls from homeowners, Board members and vendors. Follow through on various requests.
• Reviews invoices for completeness/accuracy of charges and prepare payable vouchers for manager’s approval if not completed by Telephone Operator.
• Prepares and assists community managers with monthly board packages and in house mailings.
• Relieves concierge/reception on an as needed basis.
• Other duties as assigned.

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook) at a proficient level.
• Professional customer service skills.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, et) at a proficient level.
• Partner with multiple stakeholders, for example community managers, vendors, peers, clients.
• Ability to interpret verbal and/or written instructions at a proficient level.
• Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.
• Ability to keep workspaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution.
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
• Knowledge of company policies, procedures, and forms.
• Must be able to work effectively with others in person and in group setting.
• Must be able to prioritize, manage time, and meet deadlines.
• Must be able to interpret verbal and/or written instructions at a proficient level.
• Must be able to communicate effectively and professionally on phone, email, and in-person.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.).

Education And Experience

• High School Diploma or GED Required
• At least one year of directly related or closely related experience

Working Conditions

• Typical office environment
• Frequent social interaction

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.