Customer Service Representative

Jobtailor; Denver (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

C.H.I. Overhead Doors is seeking a skilled Customer Service/Inside Sales professional in the United States. The role focuses on delivering exceptional service to customers, supporting sales efforts, and ensuring accurate order information across departments.

The position requires strong communication, CRM experience, and the ability to coordinate with accounting on credits, with onboarding travel to Arthur, Illinois for initial training.

Qualifications

• 5 years experience in Customer Service or Inside Sales.
• Excellent communication and interpersonal skills.
• Strong sales skills: prospecting, negotiating, and closing deals.
• Experience with CRM and online communication platforms.
• Bachelor's degree in business administration, sales, marketing, or related field is desirable.

Responsibilities

• Provide effective customer service to internal and external customers using in-depth knowledge of C.H.I. products and programs.
• Communicate effectively with teammates in multiple departments.
• Provide timely and accurate information on incoming customer order status.
• Provide accurate information for product knowledge requests.
• Process or prepare customer quotes, orders, changes, and returns according to department policies and procedures.
• Organize and track paperwork tied to customer orders.
• Work closely with accounting to resolve disputed credit items.
• Provide timely feedback regarding service failures or customer concerns.
• Partner with the sales team to meet and exceed customer service expectations.
• Perform other reasonably related duties assigned by supervisors.
• Travel to C.H.I. Overhead Doors' headquarters in Arthur, Illinois for onboarding and training.

Skills

Customer Service

Inside Sales

CRM Systems

Negotiation

Closing Deals

Product Knowledge

Education

Bachelor's degree in Business Administration

Tools

Online Communications Platforms

Job description

• Provide effective customer service to internal and external customers using in-depth knowledge of C.H.I. products and programs
• Communicate effectively with teammates in multiple departments
• Provide timely and accurate information on incoming customer order status
• Provide accurate information for product knowledge requests
• Process or prepare customer quotes, orders, changes, and returns according to department policies and procedures
• Organize and track paperwork tied to customer orders
• Work closely with accounting to resolve disputed credit items
• Provide timely feedback regarding service failures or customer concerns
• Partner with the sales team to meet and exceed customer service expectations
• Perform other reasonably related duties assigned by supervisors
• Travel to C.H.I. Overhead Doors' headquarters in Arthur, Illinois for onboarding and training

Requirements

• 5 years experience in Customer Service or Inside Sales
• Education in a related field will be considered as experience
• Excellent communication and interpersonal skills
• Strong sales skills, including prospecting, negotiating, and closing deals
• Experience with CRM systems and online communication platforms
• Knowledge of sales and marketing principles and strategies
• Highly organized, self-motivated, and goal-oriented
• Ability to work independently and in a team environment
• Ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards
• Bachelor's degree in business administration, sales, marketing, or a related field is desirable

Core Competencies

Demonstrates expertise in customer service and inside sales, with a strong focus on effective communication, organization, and collaboration. Proficient in CRM systems and knowledgeable in sales and marketing principles to drive customer satisfaction and achieve sales goals.

Highest-signal resume keywords

• Customer Service Experience
• Inside Sales Skills
• CRM Systems Proficiency
• Sales and Marketing Knowledge
• Excellent Communication Skills

ATS Optimization Keywords

Hard Skills

• Customer Service
• Inside Sales
• Sales Skills
• CRM Systems
• Order Processing
• Product Knowledge
• Negotiating
• Closing Deals
• Organizational Skills
• Goal-Oriented

Soft Skills

• Interpersonal Skills
• Self-Motivated
• Team Collaboration
• Problem-Solving
• Initiative

Industry Keywords

• Sales Principles
• Marketing Strategies
• Customer Quotes
• Order Changes
• Safety Policies

Tools & Technologies

• Online Communication Platforms