Technical Services Representative

Jobtailor; Phoenix (AZ); On-site; USD 52,000 - 70,000; Full time

Job summary

Jobtailor in Phoenix, AZ seeks a Technical Support Specialist to assist customers with electromechanical systems, troubleshoot, and create wiring diagrams. You will collaborate with Engineering and Sales, document quality issues, and uphold ISO standards while delivering clear product information.

The role requires strong technical skills, two to five years in customer service within manufacturing, and proficiency in MS Office and order processing software.

Qualifications

• Minimum of two or more years of technical training in mechanics or electronics.
• Two to five years’ experience in a customer service related position, preferably in a manufacturing environment.
• Proficiency in MS Office, spreadsheets, email, and order processing software.
• Strong written and verbal English communication skills.
• Solid mechanical aptitude with electronics understanding and the ability to troubleshoot electromechanical systems.

Responsibilities

• Provide phone coverage during set business hours and respond to inquiries to resolve issues.
• Communicate with customers via phone, email, chat, and voicemails; process RMAs as needed.
• Create wiring diagrams and recommend parts for door locking applications.
• Document quality issues and provide evaluation reports to customers.
• Assist with technical training, mentoring, and collaboration across departments.
• Maintain product knowledge and share updates with Sales, customers, and team members.
• Operate within lean manufacturing principles and improve support procedures.

Skills

Technical training

Customer service

Communication

Mechanical aptitude

Troubleshooting

Education

Technical training in mechanics/electronics

Tools

CRC Dash

JD Edwards

Microsoft Office

Database software

Inventory software

Job description

• Provide phone coverage during set business hours
• Communicate with customers to answer inquiries and resolve issues
• Process incoming phone inquiries, emails, chats, and voicemails
• Process Return Merchandise Authorizations as needed
• Create custom wiring diagrams for customers
• Recommend needed parts for door locking applications
• Process information in CRC Dash, related programs, JD Edwards, Microsoft Office, and other required software
• Collaborate with other departments to meet customer needs
• Operate within and improve Tech Support work procedures using lean manufacturing principles
• Document quality issues through provided software and provide evaluation reports to customers as needed
• Develop and maintain product knowledge and share it with Sales Representatives, customers, team members, and employees
• Assist customers with technical product information and troubleshooting of electromechanical systems
• Resolve customer complaints, concerns, and issues
• Assist with technical training and mentoring
• Assist with lead times, pricing, change order requests, tracking, and discrepancies
• Perform other assigned duties or projects
• No supervisory responsibilities

Requirements

• Minimum of two or more years of technical training in mechanics or electronics
• Strong technical skills
• Two to five years’ experience in a customer service related position, preferably in a manufacturing environment
• Equivalent combination of education and experience accepted
• Proficiency in MS Office, spreadsheets, email, and order processing software
• Working knowledge of inventory, manufacturing, and database software
• Ability to write reports and business correspondence in English
• Ability to present information and respond to questions in English
• Excellent written and oral communication, organizational, and customer service skills
• Solid mechanical aptitude, including understanding of electronics and circuits
• Proficiency with equipment such as a voltmeter
• Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply common sense understanding and deal with problems involving several concrete variables
• Ability to sit, stand, walk, stoop, kneel, use hands, reach with hands and arms, communicate clearly, and lift up to 10 pounds
• Ability to work in moderate to loud noise and near fumes, airborne particles, toxic or caustic chemicals, and moving mechanical parts
• Conformity with ISO 9001 and ISO 14001 requirements

Core Competencies

Demonstrates strong technical skills in mechanics and electronics, with proficiency in MS Office and order processing software. Capable of providing exceptional customer service and technical support while adhering to ISO 9001 and ISO 14001 standards.

Highest-signal resume keywords

• Technical Training In Mechanics Or Electronics
• Customer Service Experience In Manufacturing
• Proficiency In MS Office And Order Processing Software
• Solid Mechanical Aptitude And Understanding Of Electronics
• Ability To Write Reports And Business Correspondence

ATS Optimization Keywords

Hard Skills

• Technical Skills
• Mechanical Aptitude
• Electronics Understanding
• Report Writing
• Order Processing
• Calculating Discounts And Percentages
• Creating Wiring Diagrams
• Troubleshooting Electromechanical Systems
• Using Voltmeter
• Documenting Quality Issues

Soft Skills

• Excellent Written Communication
• Excellent Oral Communication
• Organizational Skills
• Customer Service Skills
• Problem-Solving Skills

Industry Keywords

• ISO 9001
• ISO 14001
• Lean Manufacturing Principles
• Return Merchandise Authorizations
• Technical Training
• Manufacturing Environment

Tools & Technologies

• CRC Dash
• JD Edwards
• Microsoft Office
• Database Software
• Inventory Software